Consultant (MS), Expert Network Chaperoning

ACA Group • Durham, NC

1d

About The Position

The individual in this position works with and supports supervisors, relationship managers, account owners, and engagement leads for Expert Network Chaperoning. Consultants typically have supervisory, training, and/or subject matter expertise responsibilities in addition to their expertise and support on managed services engagements. Consultants are expected to maintain up-to-date knowledge regarding the regulations, best practices, and nuances associated with the products and services they engage in.

Requirements

• Bachelor’s degree; major or concentration in compliance, criminal justice, law, business, accounting, finance, and/or economics preferred
• At least three years of industry experience serving in a regulatory compliance role
• Experience working within or adjacent to the expert network industry
• Strong client‑facing and customer‑service orientation
• Proficiency in Microsoft Excel

Nice To Haves

• Direct expert network experience is strongly preferred
• Demonstrated professional integrity
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to exercise discretion and make independent judgments on matters of significance
• Ability to work in a fast-paced, small team environment
• Ability to establish and maintain effective working relationships with colleagues and clients
• Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks.
• Dedicated to upholding ACA’s high-quality standards and customer service focus
• Strong organizational and problem-solving skills with attention to detail
• Strong oral and written communication skills
• Proficient with Microsoft Office applications and comfortable working in a tech enabled environment

Responsibilities

• Own the overall experience, health, and growth of assigned client relationships
• Oversee client relationships, including onboarding new clients, setting scope and workflow expectations, communicating findings, tracking budgets, reviewing invoices, answering questions, and ensuring client expectations and contractual obligations are met
• Manage client quotas and be accountable for client deliverables
• Support day-to-day expert network chaperoning operations
• Partner closely with expert networks as well as clients to ensure smooth execution and collaboration
• Ensure the expert network chaperoning business remains sustainable, scalable, and aligned with client expectations
• Work cross functionally across the Research Compliance Solutions team, including collaborating directly with the Encore and Call Compliance teams
• Develop a deep understanding of all aspects of the Research Compliance Solutions business and Managed Services offerings
• Identify opportunities for client growth or expanded support across other Managed Services delivery teams
• Support and/or lead managed services projects with other supervisors, relationship managers, account owners, and project leads
• Train new staff on regulations, policies, and procedures in one-on-one and small group settings
• Participate in training and career development via assigned courses/curriculums, supervisor instruction, and other training opportunities

Benefits

• We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.
• Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment.
• You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level