Consultant II International Relocation - US Based Remote

Anywhere

18h • Remote

About The Position

The International Assignment Consultant II serves as the navigator of the relocation process for international and domestic assignees. This role involves administering relocation policies and programs, providing guidance on resource utilization (e.g., language and cross-cultural), and coordinating the shipment of household goods, destination services, expense management, and ensuring customer and client needs are met efficiently through exceptional customer service, while adhering to Cartus and client standards.

Requirements

• Bachelor’s degree or equivalent work experience preferred.
• Minimum of 2 years of related business experience in customer service or the relocation field.
• Proven customer service experience.
• Superior verbal and written communication skills.
• Excellent organizational and planning skills.
• Critical thinking and problem-solving abilities.
• Proficient in Microsoft 365.

Nice To Haves

• Relocation experience with direct client contact preferred.
• English; Spanish and/or Portuguese is a plus.

Responsibilities

• Serve as the single point of coordination for all phases of international assignment activities on behalf of the client, as outlined in the contractual agreement.
• Provide exceptional customer service to assignees and their families.
• Demonstrate comprehensive knowledge of Cartus products and services in all interactions, delivering these services to clients according to Cartus and client standards.
• Counsel assignees on the best utilization of international assignment program benefits.
• Identify areas for improvement in services, processes, and policies, and promote opportunities to generate increased revenue.
• Manage and maintain data within Cartus systems to comply with audit requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level