Consultant, Customer Solutions

Cardinal Health•Quincy, MA

26d•Hybrid

About The Position

What Customer Solutions contributes to Cardinal Health The Customer Solutions team provides sales consultation through direct engagement “inside the four walls” of our customer’s sites of care, through a menu of standard assessments, insights, and analytical tools to improve the customer’s supply chain performance and provide value, while advancing differentiation for Cardinal Health. We partner with Customers and our Distribution Centers to optimize and improve the overall supply chain by serving as a Trusted Advisor. Support RFI/RFP process with a focus on ValueLink and supply chain optimization opportunities Lead supply chain assessments, cost to serve and actively involved with go-live and supply chain design meetings Provide expertise in healthcare supply chain internally and with customers Leverage data and insights to recommend supply chain best practices Consult on new business implementations, contracting and pricing strategy Help Customers to optimize our service offerings post implementation

Requirements

3+ years of experience preferred
BA, BS or equivalent experience in related field.
Ability to work independently and biased toward problem solving
Strong supply chain and customer facing experience
Data and Analytics Proficient in (fluid in Excel, pivot tables, and Tableau)
Experience working within inventory management systems and other databases, preferred

Nice To Haves

Advance Degree preferred
Experience working within inventory management systems and other databases, preferred

Responsibilities

Responsible for supporting supply chain expertise and working with the customer onsite to support inventory reconciliation process changes to maintain and optimize the service / solution
Works onsite at customer locations, which could range from a hospital department to a Surgery Center
Cultivate relationships to ensure successful customer experience and long-term relationship with customers.
Articulate benefits and adoption strategies to customer’s supply chains to drive efficiency and optimization that helps drive a more positive customer experience and help retain business with Cardinal Health.
Customer Presentations and Internal Account Planning
Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to Customer Solutions Team policies and procedures.
Collaboration with Sr. Consultant, Customer Solutions Team on opportunities within the account.
Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the Customer Solutions Team solutions.
Responsible for reporting via Excel learning and utilizing Cardinal Health Customer Optimization tools and reporting

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs