Consultant, API Business Solutions Owner

Nationwide•Scottsdale, AZ

15h•Remote

About The Position

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. #LI-CL1 #LI-Remote We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you! As an API Business Solutions Owner, you will own the business strategy for API-enabled solutions that streamline operations, improve customer experience, and deliver measurable business value through close collaboration with the Technology organization. This role serves as a critical bridge and partnership with internal technology teams and external agency partners, ensuring seamless system functionality, high-quality support, and alignment with business goals.

Requirements

Undergraduate studies in computer science, management information, business, mathematics or related field preferred.
3+ years of direct experience managing API integrations, preferably within the insurance industry.
8+ years leading business initiatives involving technology advances and/or business process changes from planning through implementation.
Skilled in technical writing, including API documentation and specifications, understanding of API ecosystems, architecture, and performance optimization, proficient with technical tools such as Postman, Excel, JIRA, Smartsheet, etc.
Strong grasp of system development life cycle, data modeling, application integration, and data management.
Expertise in insurance practices and customer-centric design principles with technology solutions.
Ability to translate complex technical concepts into clear, business-relevant language for diverse audiences.
Proven success in aligning technology solutions with strategic business outcomes.
Strong communication, facilitation, and relationship-building skills across leadership levels.
Experienced in cross-functional collaboration and navigating organizational change.
Strong ability to influence decisions, drive consensus, and manage ambiguity.
Skilled in engaging external partners and internal business units.
Expertise in business process analysis and organizational change management.
Ability to assess impact, coordinate training and communication, and ensure readiness.
Systems-thinking approach with strong decision-making capabilities.
Skilled in root cause analysis and driving innovative solutions.
Experience with KPI tracking and performance measurement for business outcomes.

Nice To Haves

Graduate studies are preferred.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Responsibilities

Define API-enabled business capabilities that align with organizational goals and ensure high-quality customer service
Partner with Technology to ensure technical solutions meet business objectives and deliver ROI.
Translate business needs into actionable requirements for business and/or technology teams.
Lead and contribute to User Acceptance Testing (UAT) for internal and external API builds.
Triage and resolve support calls from internal and external stakeholders.
Manage rate updates and deployments in collaboration with key stakeholders.
Partner with the Rate Utility Build team to resolve defects and implement enhancements.
Collaborate with technology on deployment schedules and defect resolution to minimize business disruption.
Serve as a strategic liaison between agency partners, internal and external technology teams.
Facilitate meetings, lead discussions, and ensure clear, consistent communication across stakeholders.
Build strong relationships with agency partners to understand workflows and integration goals.
Advocate for customer/agency partner needs and contribute to platform strategy.
Maintain a comprehensive product backlog encompassing new builds, enhancements, and technical work.
Collaborate with stakeholders to align backlog with strategic vision and roadmap.
Provide input to development teams to ensure business needs are accurately captured.
Participate in meetings, including stand-ups, planning, retrospectives, and demonstrations.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire