Construction, Warranty & Purchasing Intern

KB Home • Morrisville, NC

3d • Onsite

About The Position

As a Construction, Customer Service and Purchasing Intern, you will be part of a world class homebuilding experience and will see first-hand how a home is built and checked for quality and safety standards. This internship requires you to be out in the field alongside experienced construction professionals observing homes in various stages of construction, interfacing with third-party trades, and checking the quality of their work. You will be responsible for collaborating with the Division CS team to track all warranty claims while conferring with field representatives to ensure 100% customer satisfaction with completion of all warranty work. You will work with the Purchasing Team to assist in bid evaluation, negotiation between vendors, contractor selection, and contract documentation.

Requirements

• Are currently pursuing a degree in Construction Management or a related field.
• Embrace a customer-obsessed mindset with a passion for delivering exceptional service.
• Thrive in a team-oriented environment and value collaboration.
• Can work an 8-hour day and are able to travel and work in both a professional office environment as well as in the field at construction sites.
• Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
• Ability to stand or sit for extended periods.
• Ability to move about work location.
• Valid driver's license required: Local travel via automobile required within designated region to KB Home communities.
• Ability to walk up and down stairs.
• Ability to observe details at close range and communicate information so others will understand.
• Ability to transport and move up to 20 lbs and move as needed (for roles in Construction/Customer Service/IT/Land/Marketing/Sales/Studio).
• Periodically works in outdoor weather conditions (for roles in Construction/Customer Service/Land/Sales).

Responsibilities

• Assist Superintendent in performing their duties and responsibilities, including, but not limited to:
• Attend scheduled field operations and construction meetings
• Review start packs; For assigned communities, review plans and options, and develop understanding of red line process for contractors
• Develop understanding of opening and daily start processes for the community
• Develop understanding of scheduling process, cycle time management goals, challenges, and opportunities
• Observe and attend quality control and subcontractor signoff walks
• Observe and understand management and scheduling of 3rd party inspection processes
• Learn how to perform a Buyer pre-construction orientation and Pre-Drywall orientation
• Understand final homeowner orientation and final sign-off processes
• Learn and understand construction functions of enterprise system
• Assist Customer Service Department in performing their duties and responsibilities, including, but not limited to:
• Learn process for ticketing homeowner repair issues
• Attend assigned meetings and calls with applicable homeowners with assigned CS Rep
• Understand subcontractor assignment process and vendor management
• Develop understanding of quality control for repairs and subcontractor work
• Understand homeowner and CS Rep interactions that ensure positive outcome from issues
• Assist the Purchasing team in performing their duties and responsibilities, including, but not limited to:
• Develop understanding of systems for vendor and supply chain management
• Observe the bidding, negotiations, selection, and scheduling processes
• Support new community launches and ongoing operations including status reporting
• Support successful management of POS, payment processing, and vendor/supply systems
• Assist with reporting (status reports, cost accruals, margins, variances, etc.)
• Maintain and distribute current site plans, scopes of work, and red line revisions

Benefits

• KB Home offers a competitive base pay.
• Join us and become part of a team where innovation, sustainability, and an unwavering commitment to customer satisfaction drive everything we do — and where people truly matter.
• As a KB Home team member, you’ll experience:
• A culture defined by customer obsession and collaboration.
• The satisfaction of helping families achieve their dream of homeownership.
• Opportunities for growth and development within a nationally recognized company.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees