Construction Service Manager

KDC Construction•Houston, TX

49d•$73,000 - $94,000

About The Position

The Service Manager is responsible for the delivery of service and sales of their assigned region. The role manages Service Technicians, sub-contractors, vendors, and customers. The position oversees all incoming repair requests and preventative maintenance jobs that the customer assigns. The role is responsible for scheduling, estimating, Service Technician management/training, and customer development. The Service Manager develops and maintains a relationship with the customer and ensures the quality of work and adherence to customer-specific Key Performance Indicators (KPIs) are met. Cirks Construction Inc. (CCI), dba KDC Construction is a leader in the construction industry with diverse individuals dedicated to our people, customers, projects, and community. We are maintaining a strong focus on building a culture that encourages our employees to grow personally and professionally. KDC is also a proud recipient of the Top Workplaces 2022, 2023, and 2024, presented by the Orange County Register. Apply if you: Bring a cooperative spirit to your team and neighboring department. Have an understanding that through your contributions, you aid in the overall Companys success. Pursue continuous efforts to see beyond current business modes and methods. Embody an understanding that as a committed team member, tenure with an organization is achievable. Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level. Striving to be the leader in construction and facilities services by exceeding customer expectations begins with each employee. Through the individual contributions of our employees, we can support our core values. To help us accomplish this goal, we ask you to SMILE. Synergy bring a cooperative spirit to your team and neighboring departments. Marketing understanding that through your contributions, you aid in the overall success of our Company. Innovation continuous efforts to see beyond current business modes and methods. Longevity understanding that tenure with the organization is achievable as a committed team member. Excellence bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.

Requirements

High school diploma or equivalent.
Strong technical knowledge and experience in General Building, Plumbing and Electrical trades.
Positive customer focus, always considering the impact on our customer and their customers.
Ability to interact with a diverse customer roster.
Carefully considers cost/benefits.
Strong written and verbal communication skills.
Demonstrates attention to detail, creative problem-solving, and analytical skills.
Able to deal with frequent change, delays, or unexpected events and communicate accordingly.
Supports the organizations goals and values.
Look for ways to improve and promote quality.
Follow all Company and customer policies and procedures.
Possess the vehicle and tools required to perform job functions.
Proficient with computers and familiar with Microsoft Software Suite.
Must possess or obtain an appropriate state drivers license before employment and a clean driving record and reliable transportation.

Responsibilities

Oversee both field and office operations to ensure smooth and effective service delivery.
Manage employee performance, control labor and material costs, and ensure service levels meet or exceed customer expectations.
Responsible for managing a designated budget to meet financial expectations.
Ensures timely follow-up and resolution to work exceptions.
Ensures and validates the quality of work provided.
Ensures timely proposal submittals to customers.
Prepares estimates including time and materials to complete large scopes of work requiring return trips.
Conduct employee performance reviews, provide coaching, and foster professional development.
Ensures proper safety rules, regulations, and incident reporting are followed.
Other duties as assigned