Construction Service Corporate Intern

Gregory Poole • Raleigh, NC

8h

About The Position

The Corporate Intern will support daily construction service operations and contribute to ongoing projects that advance business goals. This role is designed to provide hands-on experience, professional development, and exposure to corporate functions. The intern will collaborate with service team members, assist with administrative tasks, monitor e-mails, phone calls, and messages from all Construction branches to support the daily operations of the Service Departments. Set procedures will be incorporated to provide Standardized Processes for all branches.

Requirements

• Currently pursuing a bachelor's degree in business
• Two years working experience in a similar administrative related position.
• Must be able to clearly communicate to others, especially in group facilitating and in writing.
• Must be able to use a PC for long periods.
• Must have strong communication, organizational, and analytical skills.
• Must have the ability to manage multiple tasks with attention to detail.
• Proficiency in Microsoft Office Suite
• Good verbal and composition skills.
• Accounting knowledge.
• Computer literate.
• Technical aptitude.

Nice To Haves

• Prefer general knowledge of Caterpillar equipment

Responsibilities

• Assist with departmental projects, reports, and documentation
• Conduct research, gather data, and prepare summaries or presentations
• Support internal/external communications, scheduling, and coordination of team activities
• Maintain accurate files, records, and databases as required
• Participate in team meetings and project reviews
• Collaborate with team/s to support business unit initiatives
• Follow company policies, safety procedures, and confidentiality standards
• Support documentation of technical processes and asset tracking
• Open, maintain and close work orders for Service Operations.
• Review and verify the following information: Customer account Component codes Warranty status PM Standard Jobs Service Letters Contract / TM&R Credit Check Technical Information SOS history Transfers of parts/labor Outside purchases Documentation in WebXtender Time Accuracy
• Codes, approves and receive purchase orders.
• Reviews outside purchases to work orders and PM’s.
• Maintains files.
• Process CAT Access invoices
• Closely monitor machine work orders and contacts service department with any modifications that are needed
• Code vendor invoices for payment
• Handle some customer credit and journal entries
• Preparation of reports and memos
• Coordinate work order information for Warranty Department
• Travel to branch locations
• Logs time on computer
• Updates computer records for vacation/sick/personal business leave on Ceridian Time Pro
• Receives and distributes mail
• Transmits information via facsimile, personal messenger, email, etc.
• Answers telephone and routes calls to appropriate personnel.
• Ensures excellent customer relations by resolving telephone or direct request, issues or concerns
• Assists Manager and others with projects as needed

What This Job Offers

• Career Level: Intern