Construction Manager, Operations Support

Amazon.com, Inc.•Austin, TX

55d•Onsite

About The Position

This Construction Manager ole is an exciting opportunity that is a fast moving position working from offices in Austin TX , Seattle, WA , and New Jersey NY The role is responsible for managing ongoing requests for replacement equipment or small project support initiated through the PERF intake system or other Store Development platforms and tools. This position reports directly to an Executive Leader and oversees the tactical execution of requests, as well as reporting to key stakeholders. Works closely with peers in Store Development to get projects over the finish line in a timely manner by cultivating a team environment of shared fate, communication, service and accountability. Builds and maintains strong relationships with contractors, service providers, equipment suppliers, as well as stakeholders in store operations and regional leadership. SPMs are data driven and solution-oriented with passion for moving at the speed of retail. Operational knowledge of retail execution, production flow and key equipment are a plus, as well as cross-functional SDT experience. This position will work five days a week in an office located in Austin TX , Seattle WA or Jersey City, New jersey. Professional / Project Management Knowledge: Experience with retail grocery and/or food service operations, equipment and merchandising- with passion for operational workflow processes and effective store design. General understanding of facilities infrastructure, as impacted by store level production equipment. Advanced ability to plan, estimate, organize, and monitor projects. Ability to prepare and guide schedules effectively. Awareness of regulatory requirements which must be considered in coordination of equipment and projects in operating stores. Ability to work effectively in a team environment- fostering a culture of excellence and accountability Excellent planning and organizational skills Ability to effectively organize and handle multiple small projects concurrently Experience planning budgets and tracking expenses, and performing equipment life-cycle cost analyses Ability to manage multiple suppliers, service providers, and contractors in a diverse environment with a focus on customer service Self-directed and ability to solve problems Strong work ethic and high standard of service Proficiency in all Microsoft Office applications, web-based applications and ability to learn custom applications Strong knowledge of Whole Foods Market brand integrity Interpersonal and Communication Skills: This TM must have a service mindset, with ability to find alignment amongst stakeholders in a dynamic environment with competing priorities. Communicates structured information in a clear, concise, and organized fashion. Ability to tailor information so relevant to the audience with stakeholders ranging from EVP to store -level TMs. Collaborates with others to achieve objectives and ensure information flow Effectively presents information and responds to questions, in both one on one and group settings Teamwork & Collaboration Participates in cross functional projects and provides senior-level support to team Impacts overall team effectiveness May provide informational support to less experienced TMs Build and nurtures relationships with senior-level stakeholders and leaders. Judgment and Problem Solving Analytical skills apply to evaluate and interpret complex situations and identify risks Presents problem analysis and recommended solutions in a creative and logical manner Handles a diverse range of issues requiring evaluation of a variety of factors, including business trends Analyzes complex and ambiguous problems Identifies and shares opportunities for process/ procedural enhancements to drive efficiency and improve service levels.

Requirements

BA/BS degree and 4-6 years relevant experience OR equivalent education and relevant experience.
Must be able to perform essential responsibilities with or without reasonable accommodation.
This position may require up to 30% travel at various times.
3+ years of team management experience
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements

Nice To Haves

Experience with retail grocery and/or food service operations, equipment and merchandising- with passion for operational workflow processes and effective store design.
General understanding of facilities infrastructure, as impacted by store level production equipment.
Operational knowledge of retail execution, production flow and key equipment are a plus, as well as cross-functional SDT experience.
Advanced ability to plan, estimate, organize, and monitor projects. Ability to prepare and guide schedules effectively.
Awareness of regulatory requirements which must be considered in coordination of equipment and projects in operating stores.
Ability to work effectively in a team environment- fostering a culture of excellence and accountability
Excellent planning and organizational skills
Ability to effectively organize and handle multiple small projects concurrently
Experience planning budgets and tracking expenses, and performing equipment life-cycle cost analyses
Ability to manage multiple suppliers, service providers, and contractors in a diverse environment with a focus on customer service
Self-directed and ability to solve problems
Strong work ethic and high standard of service
Proficiency in all Microsoft Office applications, web-based applications and ability to learn custom applications
Strong knowledge of Whole Foods Market brand integrity
This TM must have a service mindset, with ability to find alignment amongst stakeholders in a dynamic environment with competing priorities.
Communicates structured information in a clear, concise, and organized fashion. Ability to tailor information so relevant to the audience with stakeholders ranging from EVP to store -level TMs.
Collaborates with others to achieve objectives and ensure information flow
Effectively presents information and responds to questions, in both one on one and group settings
Participates in cross functional projects and provides senior-level support to team
Impacts overall team effectiveness
May provide informational support to less experienced TMs
Build and nurtures relationships with senior-level stakeholders and leaders.
Analytical skills apply to evaluate and interpret complex situations and identify risks
Presents problem analysis and recommended solutions in a creative and logical manner
Handles a diverse range of issues requiring evaluation of a variety of factors, including business trends
Analyzes complex and ambiguous problems
Identifies and shares opportunities for process/ procedural enhancements to drive efficiency and improve service levels.
Understands trends and emerging challenges of the customer base, market and industry.
Applies business and project understanding to focus project team's efforts
Demonstrates excellent knowledge of the WFM and Amazon product mix, supply base and retail operations.
Experience implementing repeatable processes and driving automation or standardization
Experience in data mining, data management, reporting, and SQL queries

Responsibilities

Oversight of cross functional coordination among disciplines (design, décor, equipment, construction, facilities) to shepherd projects through completion successfully.
Prioritize and successfully address requests in a timely manner with a high level of service.
Clear and concise communication with Operations and field support teams to ensure quality install every time tH Seeks feedback, always learning, and strives to become an expert across a broad area of Store Development services.
Team player with the ability to pivot based on company priorities.
Trouble shoots challenges to provide ongoing process and program improvement.
Ability to operate daily in a queue / work ticket environment with fulfillment, ownership and creativity Manage ball in court activities effectively, providing ongoing reporting on execution metrics to provide accountability.
Drives and supports consistency in execution across enterprise allowing for pooled resources and efficiencies.
Partners with Facilities and Equipment teams to create programs that extend the useful life of our equipment while reducing the cost to maintain.
Partners with Facility Support team in third-party supplier review meetings to assess service levels, opportunities for savings, and areas for improvement; recommend contract changes and/or terminations where warranted.
Maintains applicable compliance and regulatory programs as required.
Scheduling of installs, reviewing costs for scope of work