Construction Job File Coordinator

Servpro•Ridgefield, NJ

2d•$18 - $22

About The Position

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys working with others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero ! In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise. Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Requirements

High school diploma/GED
Superb customer service track record
Effective written and oral communication
Intermediate math skills
Experience in restoration and/or construction
Walking and/or standing throughout the day
Frequent sitting Occasional driving
Occasionally may be required to visit job sites and deliver items as needed
Occasionally exposed to extreme conditions such as heat
The noise level at individual job sites can be loud

Nice To Haves

Associate or Bachelor of Business Administration is preferred

Responsibilities

Assist with customer service and management of the customer experience
Monitor and ensure client requirements are followed
Assist with scheduling all warranty activities
Enter lead/jobs into the operating system and make sure all information in the project is correct
Schedule Construction Manager (CM) initial visit with customer
Educate customers on process
Review and validate project file documentation
Confirm with CM project scope of work is complete
Maintain customer and client communications
Support CMs ensuring customer and client agreement on scope and estimate
Ensure all paperwork is complete with customer and client
Ensure estimates are distributed to all necessary parties
Interface with Subcontractors for availability
Sign up new Subcontractors and maintain insurances and licensing
Issue POs based on project budget
Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities
Schedule inspections with building departments
Update budgets
Order materials and supplies as needed
Update project schedule and timeline
Assist identifying and qualifying resource providers
Validate completed PO documentation
Update contract status with change orders and keep customer and client advised
Maintain Work-in-Progress (WIP) report
Maintain internal and external communications
Maintain communication log
Prepare project reports
Upon completion, review file documentation and update as necessary
Manage collections activities
Perform project close-out