Construction (GL) Litigated Claims Specialist

Zurich Insurance Company Ltd.•Parsippany, NJ

53d•Hybrid

About The Position

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. At Zurich North America, we are seeking a Litigated Claims Specialist to join our high-performing Commercial General Liability Construction team. If you're passionate about resolving complex issues, collaborating with sharp legal and business minds, and delivering outstanding service to clients, this role could be the next exciting step in your career. The selected candidate should be able to report on a hybrid work schedule to one of these Zurich offices: Atlanta, GA; Maitland, FL; Addison, TX; Schaumburg, IL; Rocky Hill, CT; Parsippany, NJ.

Requirements

Bachelor's Degree and 3+ years of experience in Claims or Insurance
OR Zurich Certified Insurance Apprentice, including an associate degree, with 3+ years of experience in Commercial General Liability Claims
OR Completion of Zurich Claims Training Program with 2+ years of experience in Claims or Insurance
OR High School Diploma or Equivalent with 5+ years of experience in Commercial General Liability Claims
Must obtain and maintain required adjuster license(s)
Knowledge of insurance regulations, markets, and products
Proficiency in Microsoft Office

Nice To Haves

5+ years of experience handling Commercial General Liability claims
5+ years of experience handling Construction claims
Work experience working with a carrier
Effective verbal and written communication skills
Strong analytical, critical thinking, and problem-solving skills
Excellent time management, prioritization, and multi-tasking abilities
Experience in team collaboration and building cross-functional relationships
Proficiency in explaining complex financial and actuarial concepts
Ability to assess the scope and exposure of moderately complex claims
Expertise in the reserving process for indemnity and expenses
Capability to develop and execute negotiation strategies
Skill in identifying nuances in customer and business partner interactions
Proficiency in presenting claim resolution information to stakeholders

Responsibilities

Handle complex litigated claims from start to finish with a focus on quality, efficiency, and service excellence.
Partner closely with internal and external counsel, underwriters, and risk professionals.
Provide clear, timely communication to customers and stakeholders throughout the claim process.
Ensure claims are handled in accordance with regulatory standards and company protocols.