Construction Equipment Rental Dispatcher

RDO Equipment Co.•Lakeside, CA

17d•$70,304 - $80,000

About The Position

This individual will develop long term partnerships with our customers and Rental Sales Professionals to build win/win equipment rental solutions within the assigned territory/branch while promoting all aspects of RDO Equipment Co. in a professional manner.

Requirements

Excellent understanding of the rental industry, construction equipment and ability to make machine recommendations.
Excellent customer service skills and ability to assist customers.
Facilitate customer and RDO Equipment Co. office and service department relationships.
Handle customer complaints and or direct to appropriate department.
Self-starter, ability to work and succeed in fast paced environment.
Willing to work overtime and be on call.
Ability to multi-task and maintain various required data, documents and procedures in timely and accurate manner.
Excellent oral and written communication skills.
Excellent computer skills.

Responsibilities

Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related rental sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process, winning the deal, volume, territory awareness, participation, and customer satisfaction.
Refer leads relating to the Sales of whole-goods, parts, and service as a customer solution to appropriate RDO Equipment Co. team members and Sales Manager.
Coordinate rental contract transactions with Sales team before, during and after rent.
Assist sales support in final rental billing with Sales team and/or customers for transmittal.
Develop a keen awareness of the competition, competitive products and rates; as well as business and industry trends.
Accountable for timely follow up on each sale to ensure customer satisfaction.
Coordinating and/or communicating with customers and our trucking department ensuring timely delivery and pick up of rental equipment.
Provide price quotes to serviced location(s) when requested.
Maintain records to facilitate prompt and accurate billing.
Communicate well with Billing, Pre-Lien, Release and Collection personnel.
Provide feedback to improve processes and customer satisfaction.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.