Mayor's Summer Youth Jobs Program - Constituent Services Intern

City Of Charleston•Charleston, WV

2d•$13•Onsite

About The Position

The Constituent Services Intern is a position within the Mayor's Summer Youth Jobs Program which provides local youth, ages 16-20, valuable work experience within our City Departments and encourages civic engagement. This Intern will work closely with the Constituent Services Team within the Mayor's Office to support resident engagement efforts, front-desk operations, special projects, and related duties as assigned. This job description contains a general summary and overview of the duties and responsibilities of the position, and may not be all-inclusive of the actual duties on any given day. In addition to the duties described herein, successful candidates may also perform other and/or additional duties as may be assigned, necessary, and or required. The City of Charleston reserves the right to change, add to, and/or modify this job description at any time for any reason, with or without notice. This job description shall not be construed or implied to be a contract for permanent employment or a promise or guarantee of continued employment for a specific term or duration.

Requirements

Strong verbal communication skills and the ability to interact professionally with diverse members of the public
Ability to remain courteous, patient, and solution-oriented in a fast-paced environment
Strong organizational skills and attention to detail
Ability to manage multiple tasks and prioritize effectively
Comfort using computers and basic office technology
Working knowledge of Microsoft Office products (with emphasis on Word, SharePoint, and Forms) and Google Workspace
Ability to learn new software systems, including CRM platforms
Must have the ability to provide documentation verifying legal work status.
Ability to read and speak the English language proficiently in order to communicate and interact with others; to understand and interpret safety instructions; and to respond to internal and external inquiries.
Ability to understand and comply with City and departmental guidelines, policies, procedures and expectations.

Responsibilities

Greeting residents and visitors to City Hall and assisting with general inquiries
Answering and routing phone calls in a professional and courteous manner
Assisting with incoming and outgoing mail
Supporting the tracking and follow-up of constituent requests
Assisting with data entry and maintaining records within the City's Customer Relationship Management (CRM) system
Updating and organizing internal knowledge base materials and FAQs
Providing administrative support for special projects as assigned
Supporting City events and community meetings where resident engagement is a priority
Assisting with on-site logistics during events to ensure a welcoming and organized experience for attendees
Other duties as assigned