Console Operator $1000 Sign On Incentive
About The Position
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals. This position is assigned to 2nd Shift (2:00 p.m. 10:00 p.m.) or 3rd Shift (10:00 p.m. 6:00 a.m.). Shift differentials may apply Job Description General Functions: Provides 24 hour radio and telephone communications for the Security Operation of the Orange County Convention Center. Receives, processes and forwards information within the Convention Center including emergency calls. Requires use of computer terminals, telephones, radios and electronic equipment. Will be responsible for the accurate, rapid and effective data entry of all information into the security log. Work is performed under the general supervision of an assigned supervisor. Work is reviewed in progress and upon completion.
Requirements
- High School graduate or equivalent and one year of experience in a multi-task environment communicating directly with the general public using a radio or telephone.
- Maybe required to possess and maintain a valid State of Florida Driver License.
Nice To Haves
- Experience with a security operation or related area.
Responsibilities
- Operates radio, telephone and electronic communications.
- Receives telephone calls and serves as point of contact for Security.
- Processes information, dispatches Security personnel as required.
- Notifies emergency agencies (Orange County Sheriff Office and/or Orange County Fire Rescue) regarding current emergency situations.
- Remains on the phone during emergency situations to collect additional information (bomb threats, medical).
- Maintains log of relevant activities.
- Monitors and operates remote Closed Caption Television (CCT) system and fire alarm system.
- Acknowledges fire alarms, gathers information and directs Security personnel to the alarm point(s). Coordinates with on scene Security personnel to resolve the situation.
- Maintains other records as required.
- Meets the Center of Hospitality (CoH) standards.
- Performs other related duties as required.
Benefits
- 10 paid holidays andup to 2 floating holidays annually.
- 18 days paid time off per year.
- Longevity bonus based on years of service.
- 6 days of paid TERM (sick) time annually.
- Low-cost medical, dental, vision, additional life insurance.
- Free basic life, long term disability, and employee assistance for all the family members effective on day one.
- Participation in the Florida Retirement System.
- Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
- Free access to Wellworks gyms and OrangeCounty Recreation Centers.
- Free onsite wellness coaching, including dietician and nurse.
- Tuition reimbursement program.
- Earn service time to forgive student loans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
