Security Console Operator

Mass General Brigham • Jamaica Plain, MA

12h • $22 - $31 • Onsite

About The Position

Responsible for monitoring security systems, responding to emergencies, and providing assistance to patients, visitors, and staff. Does this position require Patient Care? No

Requirements

• High School Diploma or Equivalent required
• Experience in security operations, preferably in a healthcare or similar setting. 1-2 years preferred
• Knowledge of security systems, including CCTV, access control, and alarm systems.
• Familiarity with emergency response protocols and procedures.
• Excellent observation and situational awareness skills.
• Strong problem-solving and decision-making abilities in high-pressure situations.
• Effective communication and interpersonal skills to interact with individuals at all levels, including patients, visitors, and staff.
• Ability to maintain composure and make sound judgments during emergencies or stressful situations.

Responsibilities

• Monitor security systems, including CCTV cameras, access control systems, and alarm systems, to detect and respond to security breaches or incidents.
• Maintain situational awareness by observing video surveillance feeds and monitoring system alerts.
• Document and report any suspicious activities, security incidents, or policy violations according to established procedures.
• Respond to emergency situations, such as medical emergencies, fires, security breaches, or other incidents.
• Initiate appropriate emergency protocols and procedures, including contacting emergency services, notifying relevant personnel, and providing assistance as needed.
• Maintain communication with emergency response teams, providing updates and coordinating efforts to resolve the situation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED