Consignment Associate

Johnson & Johnson Innovative Medicine•Irvine, CA

10d•$65,000 - $104,650•Remote

About The Position

Johnson & Johnson is recruiting for a Consignment Associate to be based on Irvine, CA. or remote. Remote work options may be considered on a case-by-case basis and if approved by the Company. About Vision Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech The US Customer Service Consignment Associate investigates and resolves customer inquiries regarding consignment products, billing, shipping delays and products. Maintains physical inventory audits completed at customer sites to remain in compliance with SOX consignment inventory policy. Processes orders by inputting to system, providing confirmation to customers regarding order receipt and availability. Generates non-routine correspondence to secure additional customer information or resolve customer disputes. Serves as liaison with sales, manufacturing, purchasing, engineering, and shipping personnel to handle customer consignment requests. Analyzes and reports on results. Places orders for replacement parts and/or for correcting errors such as shipment of wrong item or shortages.

Requirements

High School Diploma Required
A minimum of two (2) years of relevant professional experience
May require up to 10% domestic and/or international travel

Nice To Haves

Accelerating
Analytical Reasoning
Applications Support
Business Behavior
Communication
Customer Centricity
Customer Experience Management
Customer Retentions
Customer Service
Customer-Support
Customer Support Operations
Customer Support Trends
Data Analysis
Execution Focus
Issue Escalation
Product Knowledge
Service Request Management
Technical Support

Responsibilities

Manages consignment inventory
Analyze consignment performance report to identify and remove E&O product.
Coordinates and implements asset management educational programs for internal and external customers.
Minimizes shipment of excess inventory through the approval/disapproval of consignment expansion requests.
Identifies and coordinates programs and systems enhancements to support and improve consignment inventory management and serial number tracking.
Processes and records inventory movements and adjustment in the field.
Assists with the management of Inventory reduction projects.
Processes inventory movements and adjustments.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year