Conservation Coordinator

California Water Service Group•San Mateo, CA

45d•Onsite

About The Position

The Conservation Coordinator enforces water-use restrictions and proactively communicates with customers regarding available programs and ways that they can reduce their water use. The Conservation Coordinator reports to the Director, Water Use Efficiency and is not responsible for supervising other employees. The position is located in San Mateo, CA at the Bayshore office. ESSENTIAL FUNCTIONS: Provides customer service via telephone, email, and in person Works directly with customers to identify ways that they can reduce their water use. This may include existing programs or customized opportunities Coordinates and conducts public outreach events; responds to inquiries from customers and stakeholders relating to water conservation issues and concerns Develops presentation materials and delivers training on water conservation to employees, outside agencies, committees, commissions, boards, community groups, and the public Implements Cal Water's district conservation programs and makes recommendations for improvements Assists the Director of Water-Use Efficiency with short and long-term departmental and district conservation program planning Represent Cal Water at various state and local industry forums, and local public hearings related to water conservation Collaborates with representatives from federal, state, and other public sector organizations, private consultants, foundations, and the public Communicates program status to affected groups, i.e. district, customers, management Proactively identifies water-use restriction violations; Investigates water-use restriction violations at the enforcement stage Monitors Cal Water facilities to ensure efficiency and compliance with water-use restrictions Provides information or directs customers to where information can be accessed regarding water use restrictions, rebate programs, and other water conservation information Operates a computer and office related equipment to fulfill job responsibilities including responding to customer emails and updating customer accounts Other duties may be assigned to fulfill business operational needs and objectives Performs work on-site in the assigned office location

Requirements

Bachelor's degree in Environmental Studies, Water Resources or related field and/or equivalent relevant experience
Must obtain AWWA Water Use Efficiency Practitioner, Grade 1 Certification within 12 months
Knowledge of applicable State, Federal and local laws and regulations.
Ability to perform basic mathematic functions to calculate figures and analyze results
Ability to read, interpret, and explain documents such as water-use restrictions and waste of water process
Ability to organize work to meet changing schedules and high-pressure situations
Ability to work with others and diffuse hostile situations when necessary.
Ability to use logical and creative thought processes to develop solutions according to written specifications and/or verbal instructions
Exceptional ability to communicate new information effectively, both verbally and in writing, in a tactful and persuasive manner
Demonstrated leadership skills
Excellent interpersonal skills, enthusiasm, and commitment to outstanding customer service
Must be proficient in personal computer skills including Office 365

Nice To Haves

Irrigation Association Landscape Irrigation Auditor Certification or related certification is preferred

Responsibilities

Provides customer service via telephone, email, and in person
Works directly with customers to identify ways that they can reduce their water use. This may include existing programs or customized opportunities
Coordinates and conducts public outreach events; responds to inquiries from customers and stakeholders relating to water conservation issues and concerns
Develops presentation materials and delivers training on water conservation to employees, outside agencies, committees, commissions, boards, community groups, and the public
Implements Cal Water's district conservation programs and makes recommendations for improvements
Assists the Director of Water-Use Efficiency with short and long-term departmental and district conservation program planning
Represent Cal Water at various state and local industry forums, and local public hearings related to water conservation
Collaborates with representatives from federal, state, and other public sector organizations, private consultants, foundations, and the public
Communicates program status to affected groups, i.e. district, customers, management
Proactively identifies water-use restriction violations; Investigates water-use restriction violations at the enforcement stage
Monitors Cal Water facilities to ensure efficiency and compliance with water-use restrictions
Provides information or directs customers to where information can be accessed regarding water use restrictions, rebate programs, and other water conservation information
Operates a computer and office related equipment to fulfill job responsibilities including responding to customer emails and updating customer accounts
Other duties may be assigned to fulfill business operational needs and objectives
Performs work on-site in the assigned office location