Cons Prod Strategy Mgr I - Artificial Intelligence - Client Protection / Claims

Bank of America • Lincoln, NE

4d • $110,000 - $161,300 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Summary: This job is responsible for leading a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include determining strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance. Claims Enablement & Automation is a key part of the Consumer and Small Business Claims organization, focused on protecting claim integrity while advancing smarter, faster, and more resilient claim outcomes. By leveraging advanced data, workforce optimization, and innovative platform solutions, the team improves operational efficiency, reduces losses, and strengthens recovery efforts. The AI Strategy Manager plays a critical role in evolving claims beyond incremental change by identifying where AI can meaningfully enhance decision‑making and intelligently balancing automation with human judgment. This role is hands‑on and forward-looking, designed for a strategic thinker eager to help shape AI‑enabled solutions even when data, processes, or paths forward are not fully defined. Success comes from curiosity, strong business judgment, and the ability to turn ideas into actionable solutions through cross‑functional collaboration.

Requirements

• Experience with Client Protection/Claims
• 2+ years of experience working in complex data driven environments supporting Claims, Fraud and or Digital strategies; must be willing to talk to and share examples
• Experience in project management and/or process design
• In-depth knowledge and practical experience working in a data environment accessing data from multiple platforms
• Ability to think strategically and develop a deep understanding of enterprise operations via requirement analysis and assessments of source system data quality
• Ability to collaborate with peers and technical experts to develop solution and functional design documents.
• Ability to learn business and develop business partnerships with non-technical colleagues.
• Advanced proficiency in Excel
• Advanced proficiency in PowerPoint – creating the narrative/storyline
• Proficiency with Business Intelligence tools and concepts
• Effective planning, organizational, and time management skills
• Ability to adapt to change and work in a fast-paced environment, be creative, and be able to balance multiple priorities simultaneously
• Able to demonstrate fluency in AI and emerging technologies, with the ability to identify innovative applications and translate them into business outcomes; hands‑on coding experience not required.

Nice To Haves

• 5+ years’ experience working in complex data driven environments supporting Claims, Fraud and or Digital strategies; must be willing to talk to and share examples
• 3+ years experience leading change
• Working knowledge of Claims Lifecycle
• Proficiency with Microsoft SQL or SAS
• Previous experience within the Claims environment (leading/strategy/enhancements/automation)
• Prompt design experience e.g. Co-Pilot
• Experience with delivering Executive Level presentations
• Experience with Tableau reporting applications
• Experience working networks or network level data (e.g. Visa, MasterCard, Pulse)
• Understanding of PEGA related products
• AI‑focused certification, coursework, or formal training, with demonstrated curiosity and applied learning.
• Skills: Analytical Thinking
• Data and Trend Analysis
• Fraud Management
• Prioritization
• Talent Development
• Business Analytics
• Critical Thinking
• Data Visualization
• Decision Making
• Presentation Skills
• Collaboration
• Conflict Management
• Innovative Thinking
• Issue Management
• Oral Communications
• AI/ML

Responsibilities

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Supports department-wide strategies and portfolio trend analysis, forecasting, and risk/control performance
• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit
• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
• Maintains strategic relationships with peers and counterparts across product, technology, and business control functions
• Partner with Client Protection Line of Business teams to drive strategy and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals.
• Assist in the design, development, and maintenance of reporting, analytics, and technical tools/solutions to support Client Protection horizontally
• Have accountability for decisions, including process changes, including those based on VOC feedback and analytics, while continuing to identify opportunities to improve claims outcomes, efficiency, and customer experience using data, analytics, and emerging AI capabilities.
• Contribute to the advancement of the Claims AI roadmap by developing and executing use cases in partnership with Automation, Technology, Platform Solutions, Workforce Management and Operations.
• Lead or support AI enabled initiatives, pilots, and proofs of concept from concept through implementation.
• Translate insights into clear, executive ready materials that support decision making.
• Continuously look for ways to improve processes, challenge legacy approaches, and share new ideas.

Benefits

• This role is eligible to participate in the annual discretionary plan.
• Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees