Connectivity Support Engineer II

Medtronic • Lafayette, CO

2d • Onsite

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. Medtronic's Acute Care & Monitoring (ACM) business works together with the global healthcare community to solve clinically meaningful problems, with technologies and solutions for blood oxygen management, respiratory compromise, and perioperative complications. Our vision is to empower patient safety - anytime, anywhere. We are seeking a Connectivity Support Engineer to advance medical device connectivity for our monitoring solutions. In this highly cross‑functional, customer‑facing role, you will gather and synthesize connectivity needs directly from customers, assess interoperability with multi‑parameter monitors (MPMs) and EMR systems, and validate real‑world connectivity across diverse hospital environments. This position blends technical curiosity, strong communication skills, and hands‑on testing. Success in this role requires the ability to learn quickly, communicate clearly, and build strong working relationships with hospital staff and internal stakeholders. If you are: • A confident communicator who can represent technical products to clinicians • An organized, self‑directed problem solver who thrives amid shifting priorities • Motivated by hands‑on work, customer engagement, and meaningful clinical impact This may be the ideal role for you!

Requirements

• Bachelor's degree + 2 years related experience, or Masters degree in engineering, biomedical engineering preferred — OR equivalent technical field.

Nice To Haves

• Experience working directly with hospital staff, clinical environments, or medical devices.
• Customer support, field engineering, or technical sales experience.
• Proven communication, customer‑facing, and stakeholder‑management skills.
• Ability to synthesize customer needs, organize information, and prioritize effectively.
• Biomedical engineering background
• Understanding of how medical devices encode and transmit vital signs data.
• Experience collecting VOC (voice of customer) insights or supporting product discovery.
• Familiarity with interoperability concepts, device‑to‑system communication, or connectivity standards.

Responsibilities

• Serve as a subject matter expert on medical device connectivity between Medtronic monitoring devices, hospital networks, MPMs, and EMR systems.
• Collect customer feedback directly through site visits, calls, and collaboration with field sales teams.
• Document connectivity needs, requests, and constraints; build and maintain a prioritized backlog of connectivity requirements.
• Lead cross-functional discussions with R&D, Clinical, Marketing, Regulatory, and other internal partners to align on priorities.
• Conduct hands-on connectivity testing at partner hospitals, including validating data transmission of vital signs across different systems.
• Troubleshoot interoperability challenges and support investigation of customer-reported connectivity issues.
• Prepare clear, organized documentation of findings, risks, and recommended next steps.
• Collaborate closely with the Test Automation and DevOps teams when connectivity issues impact testing workflows.
• This role requires travel based on business needs, up to 25% of the time.

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package
• A commitment to our employees lives at the core of our values.
• We recognize their contributions.
• They share in the success they help to create.
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
• Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level