Connectivity Specialist

FareHarbor•Denver, CO

2d•Hybrid

About The Position

We are looking for a Connectivity Specialist to join our team in Denver. As a member of the Connectivity team, you will be responsible for helping FareHarbor clients manage their API integrations with select Online Travel Agencies (OTAs). This is an exciting opportunity to work with a dynamic team where you can have a tremendous impact. The Connectivity team’s objective is to work with FareHarbor’s clients to improve their internal operations and provide seamless connectivity with their distribution channels. In order to accomplish this, we’re seeking creative problem solvers with a passion for the travel industry!

Requirements

2+ years customer support experience
Have a strong attention to detail
Excellent written and verbal communication skills in English
Experience working in a culturally diverse work environment
Have a natural sense of urgency and ownership
Independent worker with a high level of maturity

Nice To Haves

Prior experience working with API connections
Ability to interpret common programming languages such as JSON
Fluent in Spanish, Italian, Portuguese or French

Responsibilities

Provide Connectivity support for FareHarbor clients and partners globally
Establish API connections between FareHarbor clients and OTAs
Maintain and troubleshoot API connections between FareHarbor clients and OTAs
Become an expert on all features that comprise a product on FareHarbor’s platform
Create product mappings within the FareHarbor dashboard to allow bookings to seamlessly integrate between an OTA’s software and FareHarbor
Manage inbound requests regarding API integrations for FareHarbor partners, clients, and other FareHarbor customer experience teams
Become an expert in all of FareHarbor’s unique API integrations with each OTA
Work with the team to maintain SLA adherence on inbound requests
Think independently and collaboratively on a team with a high level of maturity
Work with FareHarbor’s clients and OTAs to identify and fix API errors in a timely manner
Devise long term solutions to reduce future API errors when possible
Act as a liaison between parties to research, solve and communicate complex and highly technical concepts in an easy to understand way
Answer inbound requests from clients and partners in a timely and professional manner
Educate clients on API best practices
Collaborate with internal stakeholders including all members of the Connectivity, Strategic Partnerships, Channel Support, Support, and Account Management teams
Prioritize and complete inbound tasks in a timely manner
Comfortable prioritizing tasks that require urgent attention and/or have been escalated internally
Proactively and independently plan your day-to-day tasks and responsibilities