Connectivity & NW Engineer - Release Triage Engineer

Capgemini • Philadelphia, PA

2d

About The Position

Ensuring timely and high-quality software releases across various devices using proactive monitoring of metrics and alerting Troubleshoot problems using Linux systems and networking protocols, including packet capture analysis Diagnose and resolve issues in broadband devices, covering various components like connectivity (Wi-Fi, Ethernet), network protocols, security (WPA) etc Troubleshoot problems in entertainment devices in various components like Media player, Audio/Video streaming protocols, Web browser, HDMI, Bluetooth, WiFi/Ethernet Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis Your role Develop anomaly detection techniques and data-driven solutions to identify and address system issues. Deep-dive analysis of RDK middleware issues, including source code review, to identify root causes in the middleware and platform. Design and enhance operational tools to improve system performance. Analyze data from millions of field devices to provide insights and support decision-making. Utilize AWS technologies (S3, Athena, Quick Sight) for data management and visualization. Architect and implement DevOps solutions for operational improvement. Compare the metrics globally across various device models. Respond immediately to critical field issues, determine their triggers, and mitigate them. Lead teams, mentor colleagues, and communicate technical insights effectively to stakeholders

Requirements

• 5+ years of C/C++ and Linux experience
• Defect Tracking Tools such as Jira
• SCM Tools - Git & GitHub
• 2+ Years of experience as a technical lead and mentoring a small team of engineers
• 3 + Experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualization and monitoring
• One of Scripting language experience - BASH, Go, Python
• Embedded Systems experience
• Experience AWS, Asure or other cloud infrastructure
• Experience with monitoring systems (i.e. Datadog, CloudWatch, etc.)
• Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc.
• Knowledge of RDK C/C++, Linux, Defect Management, embedded systems, log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana

Nice To Haves

• Knowledge and experience in Set-top boxes, Broadband Gateways, Networking or Home Security domain is plus.

Responsibilities

• Develop anomaly detection techniques and data-driven solutions to identify and address system issues.
• Deep-dive analysis of RDK middleware issues, including source code review, to identify root causes in the middleware and platform.
• Design and enhance operational tools to improve system performance.
• Analyze data from millions of field devices to provide insights and support decision-making.
• Utilize AWS technologies (S3, Athena, Quick Sight) for data management and visualization.
• Architect and implement DevOps solutions for operational improvement.
• Compare the metrics globally across various device models.
• Respond immediately to critical field issues, determine their triggers, and mitigate them.
• Lead teams, mentor colleagues, and communicate technical insights effectively to stakeholders

Benefits

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees