Connection Specialist

CommonSpirit Health•Phoenix, AZ

10d•Onsite

About The Position

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system. While this position provides services to the patients of CommonSpirit Health across the United States, this position must work on-site at our Phoenix AZ Virtual Hospital located at 3033 N. 3rd Avenue. Connection Specialist Working as a Connection Specialist is a rewarding career that allows you to help people in need across the United States in a 24/7 virtual call center environment. Part of our highly specialized team of phone and communications operators at CommonSpirit Health's Virtual Hospital in Phoenix, AZ, this position will serve as the initial point of contact between our patients, family members and others and our healthcare professionals at 140+ hospitals across 21 states. They will practice active listening skills and ask questions to get to the critical details needed to accurately and efficiently direct the call. Connection Specialists are naturally compassionate individuals who are comfortable talking to people who might be emotional, pankicked or stressed. While working under stress, the right person will be eager to work directly with our callers in a calm and efficient manner to respond to situations ensuring the best possible outcome for the caller. Is that person you?

Requirements

2-years related experience (customer service environment)

Nice To Haves

Medical Terminology strongly preferred
Previous Healthcare experience strongly preferred
Hospital experience preferred

Responsibilities

Using a Private Branch Exchange (PBX) operator function, you will use exceptional communication and judgment skills to make decisions quickly when answering inbound phone calls.
You will need to recognize the difference between emergency and non-emergency calls and quickly evaluate the situation and decide on the appropriate course of action.
You will practice active listening to connect the dots and know which questions to ask callers to get the critical details needed to accurately and efficiently direct the call.
Call responses could include, call routing, code calling, overhead announcements and sending notifications to essential patient care team members across the country.
You will also provide after hours remote patient care coverage for patients being monitored while healing at home; serving as their lifeline for questions and an escalation trigger for immediate patient care.