Congregate Dining Program Manager

Volunteers of America - Colorado•Commerce City, CO

37d•$59,000 - $61,500

About The Position

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran's efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor's efforts to become self-sufficient and reach their full potential. The Program Manager for the Congregate Dining Program provides leadership and operational oversight for all aspects of Denver Metro Congregate Dining services. This role ensures high-quality meal experiences for older adults while maintaining compliance with all applicable regulations and funding requirements. The Program Manager is responsible for program planning, budget management, and staff supervision, as well as building and

Requirements

Models core culture attributes of Volunteers of America- Colorado Branch that include "Airs" (Accountability, Integrity, Respect, and Service).
Models and pursues with vigor Volunteers of America - Colorado Branch three critical virtues of HHH (Hungry, Humble, and People Smart).
Ensures all other outcomes are met as required by the funding source and Volunteers of America Colorado
Bachelor's Degree in gerontology or related human services field, or equivalent experience.
Minimum two years program administration experience, preferably in a community centered programs or related area. Including supervision, program development, program evaluation, grant writing and reporting, and budget management.
Own transportation, valid Colorado driver's license and state -mandated automobile insurance.
Possess an ability to listen effectively and respond creatively to program participant issues.
Proficient in the use of Microsoft Office Suite software and experience with databases.
Strong oral and written communication skills.
Good organizational skills.
Poise and diplomacy in contact with the agency, clients, donors, other service providers and all regulatory agencies and funding sources.
Comfortable with public speaking and working with a diverse senior population.

Nice To Haves

Two years of experience, preferably in aging nutrition programs Including supervision, program development, program evaluation, grant writing and reporting, and budget management.
Knowledgeable in Trauma Informed Care
Fluent in Spanish

Responsibilities

Ensures that the senior's voice is heard, and the senior's ideas play a prominent role in programming.
Oversee program operations for the Denver Congregate Program, Mountain Community Senior Nutrition Programs (SNP), Transportation services and building operations, ensuring services align with the evolving needs of older adults.
Analyze service statistics, demographic trends, and best practices to inform program enhancements and responsiveness.
Create and Present Program Reviews
Recruit, train, supervise, and evaluate Lead Coordinator, Program Coordinators, and Database Administrator.
Assist the Associate Director in developing and managing program budgets, monitoring revenue and expenses to ensure fiscal responsibility.
Identify and pursue funding opportunities, including grants and Medicaid reimbursement, to enhance program sustainability and service delivery for Congregate and Transportation services.
Track grant spending to ensure timely use of funds and proper allocation of expenses to budget lines.
Ensure compliance with SUA, other funders' policies, and all regulatory guidelines, maintaining accurate records and documentation for Congregate Dining.
Utilize the ServTracker database to manage program data, track service metrics, and generate reports to support program evaluation and improvement.
Oversee data entry into the SUA database (SUDS) for program compliance and supervise staff responsible for data accuracy.
Assist with preparation and submission of grant applications, funding proposals, and required reports to ensure alignment with all funding requirements.
Distribute and analyze annual client satisfaction surveys, partner staff and volunteer satisfaction surveys, managing outcome measurements to assess program performance.
Foster meaningful communication and partnerships with community organizations, regulatory bodies, host agencies, and service providers.
Plan and implement outreach initiatives to raise awareness of Congregate Dining, SNP, and Transportation services, and educate the public on the needs of older adults.
Mentors and develops staff using a supportive, collaborative (coaching), empowering yet accountable approach on a consistent basis. Responsibility includes developing team unity, and the competencies noted above (especially AIRS and HHS) in team members and coach direct reports in doing the same.
Assist with volunteer recruitment, orientation, and recognition efforts to support program needs, ensuring all volunteers receive adequate support and supervision.