Agent Confirmations

Hilton Grand Vacations•Las Vegas, NV

About The Position

Why do Team Members like working for us: Day 1 Benefit Eligibility Driven base pay Recognition Programs and Rewards Discounted Hilton hotel rates worldwide! 401(k) program with company match. Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities Daily Pay Option Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform vital job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

High School Diploma or equivalent.
Computer proficiency in Microsoft Word, Excel and Outlook.
Excellent telephone and customer relation skills
Strong administrative skills; detail oriented.
Able to meet productivity standards.

Responsibilities

Calls and confirms all members, owners, and guests to review the details of their event.
Verifies all information is correct and guest fully qualify.
Updates all guest lists and notes in Clarity to show the most up to date guest information.
Handles all guest issues as they arise during the confirmation process and performs other related duties as assigned.
Tracks all members, owners, and guests who no show their tour and call them within two (2) hours to rebook the tour.
Reviews tour for accuracy in booking, not limited to but including, correct tour time, box code, event coordinator, market program, notes, and off property contact.