Configuration Technician
About The Position
As a Configuration Center Technician, you will serve as a key contributor to the configuration team by performing onsite Imaging Services, Kitting Services, Rack/Stack services, Asset Tagging Services, and Device Staging Services. Your Impact The essential functions of this position include: Perform imaging services of desktops and laptops Perform kitting services consisting of combining laptops, mice, keyboards, and other peripherals as needed into boxes for shipment Apply asset tags to devices and record data into spreadsheets Install hardware into a cabinet, following detailed rack elevation diagrams Follow cabling diagrams, installing network cables from servers to top of rack switches Understand the different types of network cables and power cables Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed Serve the customer to ePlus’ standards Organized and responsive to both customer facing emails and internally within ePlus Work towards achieving industry-specific certifications: i.e. MCP, CCNA
Requirements
- High School degree with 3+ years of experience
- Excellent customer service skills both on phone and in-person
- Professional demeanor and good communication skills
- Ability to think and come up with solutions quickly
- Must be fully knowledgeable and able to diagnose, install and repair at least one of the following technologies: PC Imaging solutions, Blade server technology, Virtualization
Nice To Haves
- Bachelor’s degree in technical field preferred, with 2+ years of hands-on experience in IT preferred
- Experience with imaging solutions such as SCCM, MDT, Symantec Ghost, AutoPilot/Intune
- Industry certifications i.e.: MCP, CCNA, Network+
Responsibilities
- Perform imaging services of desktops and laptops
- Perform kitting services consisting of combining laptops, mice, keyboards, and other peripherals as needed into boxes for shipment
- Apply asset tags to devices and record data into spreadsheets
- Install hardware into a cabinet, following detailed rack elevation diagrams
- Follow cabling diagrams, installing network cables from servers to top of rack switches
- Understand the different types of network cables and power cables
- Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed
- Serve the customer to ePlus’ standards
- Organized and responsive to both customer facing emails and internally within ePlus
- Work towards achieving industry-specific certifications: i.e. MCP, CCNA
Benefits
- ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
