Configuration Support Analyst – Support Services

Oracle•Orlando, FL

16h•$40,800 - $79,700

About The Position

The Configuration Support Analyst configures solution-related service requests and supports application maintenance within the Support Services organization. The role is responsible for requirements gathering, system configuration, workflow validation, execution of change management processes, and consultation on solution build standards across supported applications.

Requirements

Two to four (2–4) years of client-facing or customer support experience
Two (2) years supporting software applications
Associate’s degree, bachelor’s degree, or relevant technical training preferred
Demonstrated prioritization, analytical thinking, and complex problem-solving ability

Nice To Haves

Clinical or healthcare information technology experience, including Cerner or Oracle Health
Experience with CCL, SQL, or related query languages

Responsibilities

Provide Level 2 customer support for technical and functional issues via phone and electronic channels
Conduct scope assessment, gather requirements, and configure application solutions
Execute change management procedures and validate configuration accuracy through workflow testing
Troubleshoot software defects, for ongoing support activities post-implementation
Deliver consultation on best practices and configuration standards across solutions
Collaborate with internal stakeholders and participate in structured service delivery processes

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance