Configuration Management Specialist

Agile Defense•Quantico, VA

5d•Onsite

About The Position

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests. The Service Asset Configuration Management (SACM) Section provides operational support to maximize the organization's capabilities and readiness. The objective of the SACM Section is to provide IT Asset and Configuration Management to the organization for both Continental US (CONUS) and Outside Continental US (OCONUS) locations. The section ensures hardware, software, virtual and other service assets/configuration items are properly managed throughout their lifecycle, to include their relationships and dependencies to other related configuration items and associated changes requests. Operational changes to the environment are administratively updated into a Configuration Management Database (CMDB).

Requirements

IAT II (CCNA Security, CYSA+, GICSP, GSEC, Security+CE, CND, SSCP)
IT Infrastructure Library Foundations certification (ITILv3 or higher)
2-3 years providing IT Asset/Configuration Management Support
Familiarization with IT Service Management (ITSM) concepts, practices, and procedures
Mid-Level understanding of Microsoft Excel
Mid-Level understanding of Microsoft Access
Attention to Detail: Consistently demonstrates accuracy, thoroughness, and care in completing tasks.
Standards Compliance: Adheres to and upholds established standards, policies, and procedures.
Communication Skills: Communicates clearly and effectively, both verbally and in writing; able to respond to questions in a concise and understandable manner.
Collaboration and Problem Solving: Works effectively with internal and external stakeholders to identify and resolve configuration-related discrepancies.

Nice To Haves

Baseboard Management Controller (BMC) Atrium Configuration Management Database (CMDB) training 8.0 or greater
Mid-level knowledge of the BMC Remedy ITSM suite and associated consoles (e.g., Software Asset Management, Technical Refresh, Change Management, Incident Management, Release Management, Service Request)
4-6 years providing IT Asset/Configuration Management Support
Mid-level knowledge of both BMC Internal Reporting Tool (BIRT), BMC Analytics and SMART reporting (preferred)

Responsibilities

Analyzes and reconcile large volumes of data to identify discrepancies, assess findings, and develop effective data mitigation strategies.
Manages and tracks all customer service assets and configuration items, ensuring accurate records and accountability.
Prepares and maintains status reports and lifecycle documentation; supports verification processes and audit activities.
Conducts physical configuration audits in collaboration with government personnel at major U.S. Marine Corps (USMC) sites to establish and maintain accurate configuration baselines.
Performs impact assessments of proposed changes, evaluating system dependencies to inform decision-making.
Research lifecycle information and product bulletins for hardware and software to support sustainment planning and refresh/replacement strategies for end-of-life systems.
Apply subject matter expertise in IT Asset Management and Configuration Management to support operations in alignment with Customer SACM (Service Asset and Configuration Management) standard operating procedures.
Creates and manages requests to update objects within the Remedy system.

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