Configuration Management Quality Assurance Analyst

About the position

We are seeking a detail-oriented Configuration Management Quality Assurance Analyst to join our team. The successful candidate will be responsible for ensuring the quality and integrity of our configuration management processes and systems. This role involves analyzing, testing, and verifying configuration management processes, practices across the program to maintain consistency and reliability of information.

Responsibilities

• Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
• Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
• Support the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives
• Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes
• Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
• Support measurement and reporting for weekly and monthly meetings and as required
• Identify areas for improvement in practices and recommend solutions
• Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
• Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
• Support the Lead in efforts ensuring high performance and quality are consistent
• Support the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIs
• Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
• Develop and implement quality assurance strategies and processes for configuration management initiatives
• Conduct quality audits of configuration management processes, documentation, and outcomes
• Collaborate with configuration management teams to ensure quality standards are met throughout project lifecycles
• Ensure impact of change on other services and Configuration Items (CIs) are effectively assessed
• Closely work with engineering team for evaluation of configuration changes during approval and after deployment
• Closely work with project (release and deployment) team for changes, and ensure evaluation of configuration items.

Requirements

• TS/SCI with poly required
• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• 5+ years of related work experience
• Good working knowledge of the Service Management workflows and ITSM processes
• ITIL V3 or 4 certification and training
• Strong knowledge of change management methodologies and best practices
• Excellent analytical and problem-solving skills
• Strong attention to detail and ability to manage multiple projects simultaneously
• Proficiency in data analysis and reporting tools
• Excellent communication and interpersonal skills

Nice-to-haves

• Change Management certification (e.g., PROSCI, CCMP) preferred
• Experience with project management tools and methodologies
• Advanced ITIL certifications or training
• Project Management Professional (PMP) certification
• Working knowledge with ServiceNow
• Experience in leading large process improvement projects
• Experience with Agile methodologies
• Good understanding of product release methodologies

Benefits

• Healthcare
• Wellness programs
• Financial benefits
• Retirement plans
• Family support
• Continuing education
• Time off benefits