Configuration Management Database Engineer

Wright-Patt Credit Union•Beavercreek, OH

About The Position

The Configuration Management Database Engineer is responsible for implementation, governance, and ongoing management of our enterprise Configuration Management Database (CMDB). They are also responsible for and contributing to IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) processes across the organization and on-going maintenance of the computer systems to be in line with the organization’s guidelines or SOP (Standard Operating Procedure).

Responsibilities

Contribute to CMDB strategy, roadmap, and governance framework.
Maintain CI Relationships, Service Models, and Application Services.
Define and enforce CI class rules, naming standards, and lifecycle states.
Manage CMDB reconciliation, identification rules, and data normalization.
Oversee integration data sources (SCCM/Intune, vCenter, cloud providers).
Implement automation for CMDB updates using Flow Designer or Integration Hub.
Manage CMDB data quality, audits, reconciliation rules, and health dashboards.
Oversee ServiceNow® Discovery, ServiceNow® Service Mapping, and integrations with key data sources.
Partner with ITSM, Infrastructure, Cloud, Security, Audit, and Governance teams to ensure accurate and trusted CI data.
Develop KPI reporting and provide executive-level insights on CMDB health and maturity.
Monitor and manage all installed systems and infrastructure. Establish, configure, test, install, and maintain operating systems, application software, and system management tools. Evaluate existing systems and provide technical direction to IT support staff. Oversee the development of customized software and hardware requirements. Plan and implement systems automation as required for better efficiency. Oversee the constant availability of technical resources. Maintain and supervise inventory.
Performing system and server patch management for asset monitoring, security, and inventory related tools and processes. Patching, package creation, client deployment, and reporting
Supports the servicing and troubleshooting of workstation assets throughout the organization.
Provides escalation coverage for the Service Desk.
Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.