2nd Shift Conference Services Technician

Factory Mutual Insurance Company • Norwood, MA

5d • $21 - $26 • Onsite

About The Position

This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM, offering a dynamic hospitality environment with strong organizational support.
The Four Points by Sheraton Norwood Hotel & Conference Center features 230 modern, smoke-free guestrooms, including allergy-friendly options, along with complimentary Wi-Fi, parking, and access to the fitness center and indoor pool. With 28 meeting rooms and 40,000 square feet of event space, the hotel is well-suited for meetings and conferences of all sizes, and the Tiffany Ballroom to cater social events. Guests can enjoy dining at One Bistro or the daily breakfast buffet at Zachariah’s. Convenient Norwood location provides easy access to Boston, Providence, Gillette Stadium, Legacy Place, and nearby commuter rail and Amtrak service.
It’s a great opportunity to join an award-winning hotel in a collaborative, supportive, and high-energy environment where your contributions are valued and growth is encouraged.
This position is responsible for setting up and breaking down of conference rooms and function facilities.
Conference Technicians are called upon by guests for various requests. These requests include audio and visual (AV) technology assistance, computer assistance, room changes, extra materials, etc. This position is also responsible for the maintenance of the conference and banquet facilities, to include all hotel audio visual devices, tables and chairs. Conference Techs assist with food and beverage socials and hotel special holiday events. Provides on-site coverage at a variety of social functions and conferences both as a face-to-face contact for clients, but also to facilitate catering, A/V, setup, and other needs.

Requirements

• 1+ year AV experience (projectors, microphones, screens, hybrid setups) required
• Able to troubleshoot basic computer and guest technology issues
• Comfortable learning hotel‑specific AV and conference systems
• Quickly resolves AV/room issues and unexpected changes
• Adapts to shifting schedules and high‑volume event days
• Anticipates needs to prevent service disruptions
• Lift/move up to 50 lbs. for room setups and resets
• Maintain conference/banquet spaces and AV equipment
• Works effectively with Catering, Banquets, Sales, Operations, Housekeeping, and Engineering
• Supports team coverage and assists with hotel events and functions
• Strong guest service skills; responsive to last‑minute needs
• Stays calm, professional, and solution‑oriented under pressure
• Represents the hotel as an on‑site client contact during events
• Able to work independently with minimal supervision
• Strong time management; ensures on‑time room readiness
• High attention to detail in layouts, signage, and equipment placement
• Clear communication with guests and internal teams
• Ensures accurate execution of event details and room requirements
• High school diploma/GED

Responsibilities

• Setting up and breaking down of conference rooms and function facilities.
• Responding to guest requests, including audio and visual (AV) technology assistance, computer assistance, room changes, extra materials, etc.
• Maintaining conference and banquet facilities, including all hotel audio visual devices, tables and chairs.
• Assisting with food and beverage socials and hotel special holiday events.
• Providing on-site coverage at a variety of social functions and conferences both as a face-to-face contact for clients, but also to facilitate catering, A/V, setup, and other needs.

Benefits

• The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time.
• This position is eligible for Marriott employee discounts at participating hotels with successful completion of ongoing trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED