Conference Services Manager | The DeSoto Savannah

Schulte Hospitality Group•Savannah, GA

4h•Onsite

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Conference Services Manager to join their team. SHG is an organization whose success is rooted in its service culture, with a mission to exude hospitality, be respectful and authentic, prioritize stakeholders' needs, and continuously strive to make a positive impact. They are passionate hoteliers eager to add like-minded people to their rapidly growing team. When joining SHG, employees become part of a team committed to an inclusive, employee-focused workplace that is invested in their development, aiming for engagement, empowerment, and career growth. Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. They are a diverse team of innovative hoteliers and restaurateurs operating more than 200 locations across 38 states and 3 countries, with a portfolio including reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as unique independent, boutique, and lifestyle properties and restaurants.

Requirements

Minimum of High School education
Minimum of 3 years in progressive hotel sales with leadership responsibilities
Strong analytical skills relative to impact on hotel revenues
Ability to communicate effectively verbally and in writing
Strong understanding of revenue management principles
Ability to use reservation and revenue management systems to develop pricing and sales recommendations
Must have flexible work hours that may include evenings, weekends, and holidays
Comprehensive knowledge of technical and managerial applications of Outlook, PMS, CRES, Microsoft Office and all other appropriate PC applications.
Proven call quality scores
Must have the ability to provide constructive feedback and coach agents on proper selling techniques as required
Must have effective listening skills
Must be able to clearly communicate ideas and information using both verbal and written channels
Analytical approach to problem solving
Ability to manage time well and be flexible
Ability to work nights, overnights, and weekends

Nice To Haves

post-high school education preferred

Responsibilities

Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards
Coordinates conference rooms and event spaces and coordinates services for groups and organizations holding meetings, conventions and other events at the hotel
Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space
Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event
Sign contractual agreements and keep records of all communications in writing
Meet with the heads of other departments in the hotel to coordinate any planned events
Monitor events and address unexpected problems as they arise to make sure that the functions go as planned
Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed
Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience
Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence)
Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty
Perform any other job-related duties as assigned

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!