Conference Services Manager

Pyramid Global Hospitality•Minneapolis, MN

3d•$60,000 - $64,000

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At Rand Tower, Minneapolis, a Tribute Portfolio Hotel, we consistently rise above the competition. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Rand Tower Hotel with Pyramid Global Hospitality can mean for you! What you will have an opportunity to do: ESSENTIAL FUNCTIONS: The Conference Services Manager will report to the Director of Sales and Marketing and coordinate all conference details for client’s functions while upselling where possible. Actively solicit and book business following hotel standards while attending networking events. Conduct site visits and secure new business based on property needs. Assist with inquiry calls as needed. Review the Captain’s reports/logbook for previous day functions. Enter forecasted group revenues in the sales/catering software system. Enter actual group revenues in the sales/catering software system. Review banquet checks for the previous day’s functions; ensure accuracy of charges. Ensure client files are kept organized and current with all required information. Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services. Suggestively sell menus and services which meet the client’s needs and maximize revenues. Where appropriate entertain clients in the hotel outlets to sell the hotel facilities. Adhere to all accounting policies regarding payment. Liaise with the Executive Chef to plan special requests for clients and special event menus. Arrange introductions between the client and Chef. Conduct Pre-Cons Meetings Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients and distributed to designated departments on a timely basis. Resolve any discrepancies with respective Catering staff. Check function room setups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards. Ensure that deficiencies are corrected by respective personnel. Meet with Chef prior to function time to verify arrangements and to observe the quality of the food presentation. Welcome group contact upon arrival at function and ensure guest satisfaction. Assist in supervising the service of functions, ensuring guest satisfaction. Monitor, handle and process all billing/payment procedures according to accounting standards. Anticipate quests’ needs, respond promptly and acknowledge all guests. Contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings. Foster and promote a cooperative working climate and maximize productivity. Observe accepted standard of office etiquette, teamwork and professional working relationships.

Requirements

Ability to prioritize and organize work assignments.
Ability to be a clear thinker, analyze and creatively resolve problems by exercising good judgment.
Ability to focus on detail and to understand meeting room set-ups.
Ability to suggestively sell menu items, beverages, facilities and services of the hotel.
Ability to input and access information into computer.
Ability to ensure security and confidentiality of client information and hotel data.
Ability to work without supervision and with specific in-house and client deadlines.

Responsibilities

The Conference Services Manager will report to the Director of Sales and Marketing and coordinate all conference details for client’s functions while upselling where possible.
Actively solicit and book business following hotel standards while attending networking events.
Conduct site visits and secure new business based on property needs.
Assist with inquiry calls as needed.
Review the Captain’s reports/logbook for previous day functions.
Enter forecasted group revenues in the sales/catering software system.
Enter actual group revenues in the sales/catering software system.
Review banquet checks for the previous day’s functions; ensure accuracy of charges.
Ensure client files are kept organized and current with all required information.
Meet with clients to work out the details of their functions.
Escort clients through the property and highlight features of facility as well as available services.
Suggestively sell menus and services which meet the client’s needs and maximize revenues.
Where appropriate entertain clients in the hotel outlets to sell the hotel facilities.
Adhere to all accounting policies regarding payment.
Liaise with the Executive Chef to plan special requests for clients and special event menus.
Arrange introductions between the client and Chef.
Conduct Pre-Cons Meetings
Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients and distributed to designated departments on a timely basis.
Resolve any discrepancies with respective Catering staff.
Check function room setups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards.
Ensure that deficiencies are corrected by respective personnel.
Meet with Chef prior to function time to verify arrangements and to observe the quality of the food presentation.
Welcome group contact upon arrival at function and ensure guest satisfaction.
Assist in supervising the service of functions, ensuring guest satisfaction.
Monitor, handle and process all billing/payment procedures according to accounting standards.
Anticipate quests’ needs, respond promptly and acknowledge all guests.
Contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings.
Foster and promote a cooperative working climate and maximize productivity.
Observe accepted standard of office etiquette, teamwork and professional working relationships.