Conference Services Manager

Hersha Hospitality Management LP•Washington, DC

12d

About The Position

Opportunity: Conference Services Manager Manage operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards. Your Growth Path Sales Manager – Director of Catering Sales – Director of Sales Positioned at the confluence of several of Washington DC’s most dynamic neighborhoods, The Morrow is the preeminent lifestyle hotel in Northeast DC for business, group and leisure travelers. Much like our name which looks to create a better today for the promise of a greater tomorrow, The Morrow is a source of energy and positivity. It’s a place where energized guests, dynamic experiences, and thoughtful staff come together to make the most of every day. Driven by a sense of warmth, community and intuitive ease, we connect our guests with a renewed perspective, encouraging them to radiate their own optimism. This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Requirements

Associate or Bachelor’s degree preferred.
1 to 3 years' of related experience.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Plan and conduct pre and post-convention meetings with clients and respective departments.
Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
Conduct walking site inspections throughout property.
Monitor in-house group activity, providing assistance as needed.
Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
Assign banquet/meeting rooms set up based on needs of clients.
Review banquet associates’ work to ensure accuracy.
Assist sales staff in promoting hotel, developing leads, and securing re-bookings.
Coordinate activities of various departments to service accounts.
Document tracking of group activity.
Access and input data into a computer system to generate account history reports.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.