Sales & Marketing - Conference Services Manager

OTH Hotels Resorts•Atlanta, GA

30d

About The Position

At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Conference Services Manager, you create memorable experiences by orchestrating every detail of meetings, conferences, and special events so they feel effortless for our guests. This isn’t just about managing logistics—it’s about listening, anticipating, and delivering with care. From the first inquiry to the final farewell, you transform ordinary functions into extraordinary moments where our guests feel supported, inspired, and valued.

Requirements

A natural relationship-builder who thrives on collaboration and understands the power of clear communication.
Highly organized, detail-oriented, and able to manage multiple events simultaneously without losing sight of the guest experience.
Comfortable adapting to changing needs and solving problems with creativity and composure.
Energized by a fast-paced environment and inspired by the opportunity to create experiences that guests will remember.
Flexible with scheduling, including early mornings, evenings, weekends, and holidays when events require.
Excellent knowledge of computers, specifically Delphi, PEP, R&I, Word and Excel.
Ability to work effectively under time constraints and deadlines.

Nice To Haves

Prior experience in conference services, catering sales, or event planning within hospitality is strongly preferred.
Proficiency in event management systems and basic computer applications (Word, Excel, Outlook) is helpful.

Responsibilities

Partner with clients to understand their goals, expectations, and event details, translating them into seamless, successful functions.
Coordinate all aspects of conferences, banquets, and meetings, including room setups, catering, audiovisual, and billing.
Anticipate guest and group needs, providing thoughtful solutions and personalized touches that elevate the experience.
Serve as the primary liaison between clients and hotel departments to ensure flawless execution and clear communication.
Conduct pre- and post-event meetings with clients to ensure satisfaction and identify opportunities for continuous improvement.
Monitor event operations on-site, offering presence, guidance, and support throughout the guest experience.
Uphold budgetary and revenue goals by managing contracts, maximizing food and beverage opportunities, and ensuring billing accuracy.
Maintain detailed records and reports, contributing to ongoing improvements in service standards and operational processes.
Represent OTH Hotels Resorts with professionalism and authenticity in every client interaction.
Being up to date with client's deposit schedule and forecasting client total estimated amount due prior to arrival date
Monitor group room blocks and pick up to ensure accurate booking information.
Comfortable with hotel site inspections, client presentations and pre/post cons.