Conference Services and Events Manager

Canopy by Hilton Jersey City•Jersey City, NJ

About The Position

A Conference Services Manager is responsible for soliciting and responding to companies and organizations to purchase food and beverage, rent meeting space and ancillary services from the hotel. Coordinates the prompt, courteous and efficient delivery of those products to satisfy the customer's service needs and to maximize the hotel's profits. Responsible for the successful handling of groups involving 10 or more guestrooms. This role ensures effective communication with clients and efficient coordination with departments concerned, under the general guidance and supervision of the Director of Sales & Marketing, maximizing business opportunities.

Requirements

Positive attitude and good communication skills
Commitment to delivering a high level of customer service.
Excellent grooming standards
Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations.
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges.
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organizational and planning skills
Experience in a similar role with a proven track record
Proven success in a similar role and environment.
Empathy towards your customers and colleagues.
Pride and attention to detail.
Polished personal presentation with Warm, confident and hospitable personality.

Nice To Haves

Hilton experience a plus

Responsibilities

Manages customer relationship through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events i.e.: set-up and execution of social and corporate meetings, meals, and special events.
Provides direction and supervision of meeting and/or catering logistics to other departments and team members responsible for event execution.
Represents the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close local catering business and upsell banquet revenue with existing Group Contracts.
Meets with and entertains customers, conducts property tours and promotes facilities and services and within parameters, has discretion to negotiate contracts with customers and commission agreements with vendors.
Provides support to Director of Sales & Marketing in planning and on-site execution of high profile and large-scale events.
Audits customer checks and department charges and files to ensure accuracy.
Administers the creation and distribution of accurate catering menus, viewbooks and customer facing collateral.
Re-book functions and follow-up with customers through post-show solicitations and reconciliations
Responsible for the dissemination of groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre-event meetings.
Booking all SMERF Business
Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.
Regularly review master account postings to ensure postings are correctly done.
Review bills with organizers regularly to eliminate adjustments needed on final invoices.
Maintain the Group Pickup + Wash Reporting
Provide feedback on market trends and keep updated with client relationships and overall business goals.
Assist the Director of Sales & Marketing in the forecasting of group room nights and banquet revenue.
Carry out any other reasonable duties and responsibilities as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.