Hrly Conf Conven SVCS Mgr

New Castle Hotels LLC•Fairport, NY

47d

About The Position

Position Overview: The Hotel, Conference Services Manager is responsible for coordinating and managing at aspects of conference and event services within the hotel. This rote ensures seamless planning, execution, and post-event activities to provide exceptional experiences for clients and guests. The manager serves as the primary point of contact for clients, collaborating with hotel departments to meet event requirements and uphold service standards.

Requirements

proven experience in event planning, catering, or conference services within a hospitality setting.
Strong organizational and multitasking skills.
Excellent communication and customer service abilities.
Ability to manage multiple events simultaneously while maintaining attention to detail.
Knowledge of audiovisual, equipment, event technology, and hospitality software.
Flexibility to work evenings, weekends, or holidays as required.

Responsibilities

Act as the main liaison between clients and hotel departments to coordinate event details.
Assist clients in planning, designing, and organizing conferences, meetings, and special events.
Oversee the setup and breakdown of event spaces, ensuring all arrangements meet client specifications.
Coordinate with culinary, audiovisual, and other hotel departments to ensure successful event execution.
Manage contracts, billing, and other administrative documentation related to events.
Provide on-site supervision during events to ensure smooth operations and resolve any issues promptly.
Develop and maintain relationships with clients to encourage repeat business.
Monitor and ensure compliance with hotel policies, safety regulations, and standards.
Collaborate with sales and marketing teams to promote conference services and attract new clients.
Prepare and analyze post-event reports to evaluate success and identify areas for improvement.