Condominium Community Association Manager

HOATalent•Chicago, IL

20d•$70,000 - $80,000•Hybrid

About The Position

Under limited supervision, the Community Association Manager (CAM) serves as the primary contact to oversee and coordinate all property management, maintenance, construction, and financial-related activities associated with midsized to large, multiple building/unit condominiums and townhomes. Leadership Contribute towards the strategic vision of the Company. Propose and help to implement new and innovative operational procedures that improve internal workflows and procedural efficiencies. Provide guidance and direction to team members. Assess overall staff performance, strengths, and necessary areas of improvement and provide feedback to them on how to further develop. Lead Company and client initiatives and projects. Property/Project Management Work closely with client Board members to oversee a large portfolio of condominium buildings. Perform quality assurance and control inspections for client buildings to ensure proper maintenance, adherence to contract specifications, and compliance with industry standards. Oversee large capital improvement projects and building maintenance needs. Create scope sheets, solicit bids, and participate in the selection of contractors. Contact and place service orders with maintenance staff, specialty vendors, and contractors. Create, maintain, and monitor client contracts and budgets, review vendor invoices, control operating expenses, and review financial statements for client associations. Customer Service/Community Governance Serve as the direct contact for resident concerns and requests pertaining to building-related issues. Draft clear and concise client communications in line with Company policies and external legalities. Maintain thorough knowledge of all pertinent client documents, including bylaws, declarations, rules and regulations, certificates of insurance, vendor contracts, etc.

Requirements

Provides quality work while multitasking many different responsibilities.
Operate independently under tight deadlines and limited supervision.
Demonstrate excellent customer service, writing, and communication skills.
Work with sensitive information and maintain confidentiality.
Computer proficiency to include Microsoft Office Applications (Outlook, Word, Excel), and some use of QuickBooks.
Bachelor’s degree (B.A./B.S.) in Real Estate, Business, or a related field, or the equivalent combination of education and experience
6-8 years of real estate and/or portfolio property management experience
Manager and/or supervisory experience and accounting familiarity
Construction project management experience and working knowledge of building-related systems, designs, etc.
Community Association Manager (CAM) and/or Certified Manager of Community Associations (CMCA) license
Potential physical demands may include lifting up to 35 lbs; standing, sitting, walking, and occasional climbing.
An employee is required to work at a personal computer and/or talk on the phone for extended periods of time.
Ability to work extended/flexible hours and occasionally weekends to meet deadlines.
Ability to respond to emergencies (both during and after business hours) in a timely manner.
Local travel (Chicago).
Must have a valid driver's license and reliable transportation.

Nice To Haves

Direct Condo or Residential management experience preferred.
An ambitious administrative professional with condominium portfolio management experience.
You understand how best to schedule your day and can reprioritize based on incoming requests.
You are organized, efficient, and can multi-task in a sometimes-hectic environment.
You can switch seamlessly between a phone call, a client walk-in, and a time-sensitive task.
You work well under pressure while maintaining a positive attitude.

Responsibilities

Oversee and coordinate all property management, maintenance, construction, and financial-related activities associated with midsized to large, multiple building/unit condominiums and townhomes.
Contribute towards the strategic vision of the Company.
Propose and help to implement new and innovative operational procedures that improve internal workflows and procedural efficiencies.
Provide guidance and direction to team members.
Assess overall staff performance, strengths, and necessary areas of improvement and provide feedback to them on how to further develop.
Lead Company and client initiatives and projects.
Work closely with client Board members to oversee a large portfolio of condominium buildings.
Perform quality assurance and control inspections for client buildings to ensure proper maintenance, adherence to contract specifications, and compliance with industry standards.
Oversee large capital improvement projects and building maintenance needs.
Create scope sheets, solicit bids, and participate in the selection of contractors.
Contact and place service orders with maintenance staff, specialty vendors, and contractors.
Create, maintain, and monitor client contracts and budgets, review vendor invoices, control operating expenses, and review financial statements for client associations.
Serve as the direct contact for resident concerns and requests pertaining to building-related issues.
Draft clear and concise client communications in line with Company policies and external legalities.
Maintain thorough knowledge of all pertinent client documents, including bylaws, declarations, rules and regulations, certificates of insurance, vendor contracts, etc.