Condition Monitoring Analyst

Warren Cat•San Angelo, TX

59d

About The Position

The Condition Monitoring Analyst is responsible for analyzing conditions monitoring data (e.g. SOS, inspections, electronic data, site conditions, equipment history) and provide relevant recommendations for the customer as indicated by the data.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or 3-5 years' experience at a Caterpillar dealership and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers and/or employees.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of MS Office Suite software, Caterpillar dealer business system, and customer relationship management tools. Minimum six months' experience operating a computer in Windows based environment.

Responsibilities

Analyze condition monitoring data gathered from:
SOS Fluid Samples
Engine/Generator Inspections
Electronic data from Product Link and ECM.
Site conditions
Engine/Generator repair history
Provide engine/generator and or operation recommendations to customer facing Dealer representatives derived from condition monitoring data.
Provide emergency recommendations directly to the customer.
Build collaborative relationships with other condition monitoring personnel (e.g. SOS interpreter) and customer facing Dealer representatives (e.g. PSSR, ESR, ISR EMC).
Use software tools (e.g. Microsoft Office products) to analyze condition monitoring data.
Use Dealer business system to extract customer and equipment repair history.
Provide information for condition monitoring lead tracking and resolution.
Prepare written reports and recommendations as required by the Dealership.
Communicate verbal recommendations as required by the Dealership.