Concur T&E Systems Analyst

Xylem•Charlotte, NC

36d

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Key Responsibilities: System Administration: Manage day-to-day operations of the SAP Concur platform, including configuration, Release management, Entity management, case management, travel allowance builds, Accounts and ledger build / maintenance, workflows, and any other technical build. Maintain system parameters and ensure alignment with corporate travel and expense policies. Process Optimization: Whilst we do have T&E process owners, this role should help to Identify process improvements to enhance efficiency, compliance, and user satisfaction across the T&E lifecycle. Collaborate with stakeholders to streamline expense reporting, approval workflows, etc. Compliance & Controls: Ensure the Concur system enforces internal controls and complies with regulatory requirements (e.g., SOX, GDPR). Support audit activities by providing documentation and system data as needed. Change Management: Identify potential impacts of changes and develop change management plans Communicate changes to stakeholders and manage expectations Monitor and evaluate the effectiveness of change management efforts Provide support and training to ensure successful adoption of new systems and processes Stakeholder Management Integration & Data Flow: Work as primary contact and collaborate with IT and finance teams to support integration between Concur and ERP systems (e.g., SAP S4), Workday, and corporate card providers. Monitor data flow and troubleshoot issues related to expense imports, approvals, and postings. Reporting & Analytics: Develop and maintain dashboards and reports to monitor T&E activity, compliance, and KPIs. Provide insights and recommendations based on expense trends and user behavior. User Support: Serve as the primary point of contact for Concur technical related inquiries and issue resolution. Deliver documentation on new system functionality. Vendor Management: Liaise with SAP Concur and other third-party providers to manage system updates, enhancements, and support cases.

Requirements

Associates degree in Finance, Accounting, Information Systems, Business Administration, or a related field.
3+ years of experience administering SAP Concur or similar T&E platforms.
Experience with ERP systems, preferably SAP S4, and corporate card programs.
Proven track record in system configuration, reporting, and process improvement.
Strong understanding of travel and expense policies, workflows, and compliance requirements.
Proficiency in SAP Concur administration, including Expense, Travel, and Request modules.
Advanced Excel skills and familiarity with reporting tools (e.g., Power BI, Tableau).
Ability to analyze data and translate insights into actionable recommendations.
Excellent communication and collaboration skills across departments and geographies.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience with Concur integrations to SAP S4, financial systems and HRIS platforms.
Familiarity with global T&E policies and multi-currency environments.
Experience with Power Apps, SharePoint, or similar tools.
Certifications in SAP Concur or related systems are a plus.
Project Management Experience

Responsibilities

Manage day-to-day operations of the SAP Concur platform, including configuration, Release management, Entity management, case management, travel allowance builds, Accounts and ledger build / maintenance, workflows, and any other technical build.
Maintain system parameters and ensure alignment with corporate travel and expense policies.
Identify process improvements to enhance efficiency, compliance, and user satisfaction across the T&E lifecycle.
Collaborate with stakeholders to streamline expense reporting, approval workflows, etc.
Ensure the Concur system enforces internal controls and complies with regulatory requirements (e.g., SOX, GDPR).
Support audit activities by providing documentation and system data as needed.
Identify potential impacts of changes and develop change management plans
Communicate changes to stakeholders and manage expectations
Monitor and evaluate the effectiveness of change management efforts
Provide support and training to ensure successful adoption of new systems and processes
Work as primary contact and collaborate with IT and finance teams to support integration between Concur and ERP systems (e.g., SAP S4), Workday, and corporate card providers.
Monitor data flow and troubleshoot issues related to expense imports, approvals, and postings.
Develop and maintain dashboards and reports to monitor T&E activity, compliance, and KPIs.
Provide insights and recommendations based on expense trends and user behavior.
Serve as the primary point of contact for Concur technical related inquiries and issue resolution.
Deliver documentation on new system functionality.
Liaise with SAP Concur and other third-party providers to manage system updates, enhancements, and support cases.