Concrete Products Operations Manager

Ernst Enterprise•Bellbrook, OH

About The Position

We are seeking a knowledgeable, customer-focused Concrete Products Operations Manager to join our Ernst concrete products team. This position works directly with contractors, homebuilders, and homeowners to help customers select the right products for sealing, finishing, coloring, protecting, and maintaining concrete surfaces, as well as concrete tools, finishing equipment, repair materials, and contractor supplies. This role combines technical product knowledge, customer service excellence, and daily operational oversight of counter sales and order fulfillment.

Requirements

High School Diploma or equivalent
Customer service or counter sales experience
Construction, building materials, or contractor supply experience.
Comfortable working in a fast-paced environment
Detail-oriented and highly organized.
Valid State-Issued Driver’s License, CDL Class B, preferred
Candidates must be willing and able to undergo a pre-employment background check, MVR overview, physical and drug/alcohol testing. Ongoing compliance is required.
Proficiently read, write, and speak English.
Excellent verbal and written communication skills with internal and external stakeholders, including: Management, supervisors, and peers People at various social levels
Demonstrate the ability to perform job functions in accordance with Company policies and management directives, including adherence to personal appearance standards, safety protocols, and P.P.E. requirements, while promptly reporting any unsafe conditions, accidents, or incidents to your direct report.
Proven safe driving record.
No unexplained gaps in employment

Nice To Haves

Concrete industry experience, preferred.
Valid State-Issued Driver’s License, CDL Class B, preferred

Responsibilities

Assist walk-in and phone customers with product selection and recommendations.
Recommend appropriate concrete sealers, color systems, finishing tools and machinery, repair materials, and protective coatings.
Provide detailed product knowledge, coverage guidance, and application instructions and technical support for customers using concrete tools and finishing equipment.
Work with the products team to stock and ensure accurate, on-time delivery of customer orders.
Maintain organized, clean, and stocked warehouse, showroom, and delivery fleet.
Build and maintain strong relationships with repeat contractors.
Work closely with sales team to support customer needs and large project orders.
Responsible for maintaining inventory levels managing products orders, and ensuring availability of essential tools, equipment, and coverage supplies for both customer and operational needs.