Concierge - Part time

Maplewood Senior Living•Brewster, MA

18h•$18

About The Position

The Concierge serves as an ambassador to the community and supports the Business Office Manager in meeting his/her responsibility for overall administration of the community. All responsibilities will be conducted in a manner that is consistent with the Maplewood Community philosophy. We are seeking a friendly, professional Concierge to serve as the first point of contact at our senior living community. You will greet residents, families, and guests, manage multi-line phone systems, assist with daily inquiries, handle package delivery, and support front–desk administrative duties. Ideal candidates must have prior experience working in a medical office environment, ensuring familiarity with confidentiality standards and healthcare-related interactions. Excellent communication, strong organizational skills, and proficiency with Microsoft Office are required. This is a rewarding opportunity to enhance residents’ experience and be part of a compassionate, serviceâdriven team.

Requirements

High School Diploma required
Must possess a high degree of interpersonal relations skills and capability of relating to a variety of people and personalities.
Considerable initiative and judgment is also required.
Must have word processing and clerical skills.
Must be able to work flexible hours and participate in holiday activities.

Responsibilities

Provides positive first impression to all who enter the community
Answers and screens all incoming telephone calls in a courteous and professional manner
Routes calls and takes messages, as appropriate
Greets all visitors in a friendly, courteous and professional manner.
Screens and requires visitors to “sign in” at reception desk.
Notifies residents of visitors, Instructs resident’s visitor according to resident’s instructions.
Receives and processes mail for community staff.
Accepts all outgoing mail/packages.
Types, copies, orders, and maintains inventory of office supplies, and performs other clerical duties.
Maintains and updates log of all emergency phone numbers.
Keeps log at front desk.
Maintains and updates emergency contact information on each resident.
Keeps information at front desk.
Assists managers with various clerical responsibilities.
Pages staff wearing beepers as necessary.
Takes RSVPs for special functions as necessary.
Oversees sign-up for scheduled transportation.
Hands out maintenance requests forms and pass on to maintenance.