Concierge (New Development Local 32BJ)
About The Position
At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you. Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher. At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.
Requirements
- A passion for excellent service and a composed, professional attitude
- Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
- Ability to lift to 50 lbs and stand for long periods
- High school diploma or equivalent
Nice To Haves
- Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
Responsibilities
- Greet residents and guests with professionalism and warmth
- Announce visitors and manage deliveries with care
- Keep the lobby calm, clean, and inviting
- Support leasing tours and resident events with a polished front desk presence
- Conduct lobby checks for lighting, music, scent, and overall atmosphere
- Monitor building camera systems and logs
- Track vendor and contractor activity and follow access procedures
- Respond to safety or privacy concerns calmly and appropriately
- Log and organize packages and deliveries using digital tools
- Track service requests and amenity bookings
- Support the package room and inventory systems
- Manage visitor logs and help maintain accurate resident preferences
- Prepare elevators and common areas for scheduled moves
- Notify the Resident Manager of unscheduled move-ins/outs
- Ensure smooth transitions with clear communication
- Welcome prospective residents and alert the leasing team
- Share branded materials and collect contact information
- Maintain a composed and helpful presence
- Offer local tips, help with events, and maintain bulletin boards
- Remember and act on resident preferences to personalize service
- Be a trusted connector in the community
- Follow all emergency procedures and stay calm under pressure
- Step in to solve service issues when possible, and escalate as needed
- Follow up with residents to ensure satisfaction
- Keep the front desk clean and organized
- Join daily huddles and team updates
- Model professionalism and emotional intelligence
- Take on special assignments when asked
Benefits
- Local 32 BJ Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
