Concierge

Sagora Senior Living•Vero Beach, FL

1d•Onsite

About The Position

Our concierges are personable and friendly individuals who play a large role in creating a meaningful first impression of the community by greeting residents and visitors both in person and over the phone. Join our team at one of our senior living communities offering independent living, assisted living, or memory care, where we put Residents First while being team-focused and quality-centered. At Sagora, we invest in and empower our team members to move upward within the company and in their careers. Based on team member surveys, we are certified as a Great Place to Work! Sagora's Core Values are Commitment, Empowerment, Communication, Excellence, and Teamwork. The name Sagora comes from the combination of two words – Sage, which means wisdom or wise person, and Agora, which means a gathering place. Our communities are a gathering place of wisdom! This is a full-time Front Desk Concierge position for FT hours, evenings and weekends, at least 32 hours weekly. Shifts are every Thursday and Friday 3pm to 11pm, and every Saturday & Sunday 7am to 3pm.

Requirements

Multitasking and time-management skills
Excellent customer service and organizational skills
Competency in Microsoft applications including Word, Excel, and Outlook
Maintain integrity and confidentiality
Excellent verbal and written communication skills and able to communicate effectively with residents, families, and other team members

Nice To Haves

High school diploma/GED preferred
6 months related experience preferred
Senior Living experience is a plus

Responsibilities

Oversee front desk and greet guests
Manages the reception area to ensure effective telephone and mail communications both internally and externally to maintain a professional image
Direct calls and take messages as appropriate
Keep lobby area clean and presentable daily
Assist all associates as needed at the front desk
Make rounds around community as necessary for security procedures
Provide basic and accurate information in-person and via phone/email
Respond to emergency boards as needed

Benefits

Company-paid telemedicine service for all full-time benefit-eligible team members
On-Demand Pay – request a pay advance!
Discount and rewards program – use for electronics, food, car buying, travel, fitness, and more!
Health/ Dental/ Vision/ Disability/ Life Insurance
Flex Spending Account
Dependent Care Flex Plan
Health Savings Account
401(k) Retirement Savings Plan with company matching!
Paid time off and Holiday pay
Team Member Assistance Program – counseling services at the other end of the phone!
Discounted Meal Tickets
Referral Bonus Program – earn money for referring your friends!
Tuition Assistance (for programs directly related to team member's position)
Lasting relationships with our residents who have so much wisdom to share!