Concierge

Canterbury Court, Inc.•Atlanta, GA

About The Position

Canterbury Court is a retirement community located in the heart of Buckhead, where we put our hearts into creating a true community. As a faith-based, not-for-profit organization, we reinvest revenue into our community for the benefit of residents and staff. We are Atlanta’s first Life Plan Community (LPC) – what some call a Continuing Care Retirement Community (CCRC). Canterbury Court is seeking a Concierge to join our team. This Part-time position (Friday, Saturday & Sunday) is in the Resident Services division of our Life Plan Community (LPC). We invite you to experience Canterbury Court. Canterbury Court offers a competitive total compensation package that includes health & dental benefits, eligibility for a quarterly gift, group insurance plans, retirement savings plan with company match, off-street parking, and resident-funded scholarships.

Requirements

The Concierge must be able to demonstrate and maintain a high level of service to older adults in a life plan community within the corporation’s customer service standards and organizational structure, including chain of command. This position requires that the Concierge work closely with the Resident Services Department, Security Department, Receptionist and Dispatcher and be proactive in communication issues that will constantly arise.
Inform residents and staff when delivery items are at the reception desk for them.
Deliver packages to residents’ apartments.
Notify Maintenance if packages are too heavy and need assistance with delivery.
Provide a thorough verbal shift report to the Receptionist regarding: all emergencies and incidents occurring during the shift and open item tasks that require closure.
Notify Environmental Services staff when a guest room has been vacated.
Enter deliveries into the appropriate log. Ensure that fresh flowers and perishable food items are delivered in a timely manner.
Assist residents with mailing packages, assist with printing labels, and schedule pick-ups from FedEx, DHL, UPS, etc.
Assist residents with simple electronic device tasks such as downloading rideshare apps on an iPad, cell phones or laptops, if appropriate.
Using the Concierge phone, order Ubers for residents.
Distribute staff mail to Administration mailboxes in the Front Office.
Distribute resident birthday cards to the appropriate resident cubby in a timely manner.
Book Guest Room reservations through Worxhub, creating a paper copy as well for the Guest Room book, and confirm the booking by placing confirmations in resident cubbies within 24 hours of guest room reservation.
Forward mail to the Durable Power of Attorney of former residents up to 6 months after the resident has left the community.
Add apartment numbers to first-class mail that does not have one, and place it in the resident cubbies.
Understand and interpret for the resident population information contained in bulletins, memos, and verbal instructions given by the Directors, as approved by the CEO, COO, or Administrator.
As needed, respond to emergencies, maintaining confidentiality and notifying the appropriate management and personnel.
Respond appropriately to the fire alarm system and be familiar with fire drill and evacuation procedures.
As assigned, monitor Emergency Weather Radio and communicate weather warnings per policy.
Enter work orders into the Worxhub system pertaining to Environmental Services, Maintenance, or IT requests made by staff, residents, and guests.
Direct guests and vendors to their destinations. Notify Maintenance and/or Security of incoming contractors and movers.
Perform “side work” as assigned by the Resident Services Director and senior management staff.
Conduct marketing tours for prospective residents.
High School Diploma required.
Ability to communicate clearly in English and read and write correctly in English.
Minimum of one year in a customer service-related field; preferably in an older adult setting.
Knowledge of and competency in all Microsoft Word programs.
The Concierge must be able to make mature judgments and decisions within the scope of assigned duties, demonstrate the ability to assume responsibility without direct supervision, and exercise initiative.
Must report to the Director of Resident Services when making decisions for the corporation in the line of service duty that may be deemed a “critical matter.”
Must maintain confidentiality and observe standards of protected health information with all sensitive and protected resident and staff information.
Must possess strong organizational and follow-up skills, and the ability to handle multiple job responsibilities efficiently.
Computer and word processing skills are essential.
Must have the ability to interact effectively and pleasantly with residents, staff, guests, and vendors.
Must present a positive image of Canterbury Court to all.

Responsibilities

Inform residents and staff when delivery items are at the reception desk for them.
Deliver packages to residents’ apartments.
Notify Maintenance if packages are too heavy and need assistance with delivery.
Provide a thorough verbal shift report to the Receptionist regarding: all emergencies and incidents occurring during the shift and open item tasks that require closure.
Notify Environmental Services staff when a guest room has been vacated.
Enter deliveries into the appropriate log. Ensure that fresh flowers and perishable food items are delivered in a timely manner.
Assist residents with mailing packages, assist with printing labels, and schedule pick-ups from FedEx, DHL, UPS, etc.
Assist residents with simple electronic device tasks such as downloading rideshare apps on an iPad, cell phones or laptops, if appropriate.
Using the Concierge phone, order Ubers for residents.
Distribute staff mail to Administration mailboxes in the Front Office.
Distribute resident birthday cards to the appropriate resident cubby in a timely manner.
Book Guest Room reservations through Worxhub, creating a paper copy as well for the Guest Room book, and confirm the booking by placing confirmations in resident cubbies within 24 hours of guest room reservation.
Forward mail to the Durable Power of Attorney of former residents up to 6 months after the resident has left the community.
Add apartment numbers to first-class mail that does not have one, and place it in the resident cubbies.
Understand and interpret for the resident population information contained in bulletins, memos, and verbal instructions given by the Directors, as approved by the CEO, COO, or Administrator.
As needed, respond to emergencies, maintaining confidentiality and notifying the appropriate management and personnel.
Respond appropriately to the fire alarm system and be familiar with fire drill and evacuation procedures.
As assigned, monitor Emergency Weather Radio and communicate weather warnings per policy.
Enter work orders into the Worxhub system pertaining to Environmental Services, Maintenance, or IT requests made by staff, residents, and guests.
Direct guests and vendors to their destinations. Notify Maintenance and/or Security of incoming contractors and movers.
Perform “side work” as assigned by the Resident Services Director and senior management staff.
Conduct marketing tours for prospective residents.