Concierge

New CHG US Holdings LLC • Marina del Rey, CA

12d

About The Position

PLANTA is building a team of inclusive, strategic, and dynamic individuals who lead with a focus on equity, productivity, and workplace satisfaction. Our mission is to FUEL THE FUTURE and we do this across every corner of the hospitality industry, from creative and marketing to culinary, beverage, and beyond. Together, we craft exceptional guest experiences that leave a lasting impression. At PLANTA, our passion for hospitality runs deep. It goes beyond delivering outstanding experiences for our guests; it's about nurturing and developing our team to become the next generation of industry leaders. We are committed to sourcing the finest ingredients and embracing our social responsibility to create a more sustainable organization each day. What you'll find at PLANTA is a culture fueled by our core values: Determined—we stand for change, and together, we plan to win. Humble—we make mistakes, but we own them and learn from them. Intentional—we genuinely care about the people and the world around us. Nourishing—we aim to leave our guests, communities, and team members in a better place. Evolving—we embrace change and champion flexibility as we grow together. Reporting to the Restaurant Leader, the Concierge ensures that our guests have a pleasant and memorable dining experience from the initial impression to the fond farewell. This individual understands above and beyond service and ensures guest satisfaction is the highest priority. They work as a team, to maximize service revenues by accommodating guests, reservations and walk-ins in a strategic manner. They are expected to greet all guests with enthusiasm, be well informed in all aspects of our offerings and provide our guests a world-class experience.

Requirements

• Fully understand and embody PLANTA’s can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
• 1-2 years’ experience in a similar, fast paced environment with similar standards
• Experience using reservation systems
• Well-spoken and excellent communication skills
• Humble and relatable with a confident attitude
• Remain highly detailed at all times
• Respectful and professional with all interactions
• Proactive in understanding guests' needs
• Creativity in finding solutions to provide guests an exceptional experience
• Ability to ease conflict and resolve issues
• Team oriented with capability to work in a high stressed environment
• High organizational skills and ability to prioritize
• Professional appearance appropriate for a premier restaurant
• Results-oriented and impeccably organized
• Full time flexible hours are required (days, nights, weekends, holidays) or as agreed with your hiring manager

Nice To Haves

• Degree/ Diploma in Hospitality, WSET, Prud’homme or equivalent considered an asset

Responsibilities

• Champions the brand’s vision and values and contribute to a culture of positivity and high standards where all employees CHASE perfection in everything they do
• Create an environment that is warm, welcoming and filled with positivity for guests and employees
• Uphold our standards at all times and treat everyone with courtesy and respect
• Warmly and graciously greet all incoming and departing guests
• Seat guests proactively, promptly, with genuine care to attention and detail
• Actively communicate with the Leadership team any issues or potential concerns relating to seating, guest experience or the ability of staff to service the business of their section
• Prepare and present all pre-shift notes for upcoming service (ie. PX’s, celebrations, etc.)
• Operate and maintain reservations systems and assign reservations daily on SevenRooms that is logical and appropriate
• Update reservation system with guest information and details
• Answer incoming calls, reservations and administer call backs
• Advise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs which require special attention, once known
• Relaying the necessary information in regards to allergies and guest requests to management, respective captain, and kitchen
• Constant communication with captains and management to ensure out times are provided, guests are dining within appropriate times, and resets are completed in an efficient manner
• Ensure opening, closing and weekly checklists are being used and all tasks on said checklists are being completed
• Ensure that all areas of the restaurant under Concierge’s purview are well maintained and kept clean at all times including the concierge stands, all front entrance windows, floors and mats, mirrors and chrome, and washrooms
• Communicate with leadership on any need to know information regarding restaurant or Concierge specific needs.
• Complete any additional tasks assigned to the Concierge team such as MyCheck integration or take out order management

Benefits

• Medical, Dental, Vision & Life Insurance offered for PLANTA employees.
• Work/life balance is a priority — annual PTO starts 90 days after date of employment.
• No limit on referral bonuses for sending Leadership and Team Members our way, paid after 180 days of successful employment.
• 50% off delicious plant-powered food at all full-service PLANTA concepts: PLANTA, PLANTA Queen, and PLANTA Cocina.
• Exciting career growth & development opportunities as part of an ever-expanding company: new restaurants and new positions are always on the horizon.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed