Concierge

ZRS Management • Jacksonville, FL

1d • Onsite

About The Position

The Concierge position at ZRS Management involves a wide range of duties focused on enhancing the resident experience and supporting community operations. Key responsibilities include maintaining a welcoming presence for prospective residents, building strong relationships with current residents, and acting as a "Social Director" by planning and executing community events. The role also entails coordinating monthly newsletters, managing reservations for community amenities like the VIP suite and clubroom, and fostering relationships with local businesses for resident benefits and referrals. The Concierge will assist Leasing Consultants, provide extensive personal services to residents (e.g., travel arrangements, event tickets, delivery services, repair arrangements), handle package deliveries, and stay informed about market competitors. Compliance with Fair Housing policies, participation in industry functions, and attendance at ZRS MANAGEMENT training seminars are also required. The company seeks highly motivated team players with strong customer service, organizational, and technical skills who can thrive in a fast-paced environment and are committed to diversity and inclusion.

Requirements

• Strong professionalism, communication and “people skills”
• Good Sales skills
• Possess excellent computer skills
• Possess verbal, math and reasoning skills
• Possess strong interpersonal and organization skills
• Must possess attention to detail
• Knowledge of Internet, Email and Social Media as it pertains to marketing of community
• Able to read and write in English language in a professional manner
• Team oriented with ability to work independently on occasion
• Well organized with ability to prioritize and multi-task
• Ability to handle stressful, urgent, diverse situations in a calm and reasonable manner
• Ability to use and apply common sense understanding and use good judgment
• High School Diploma or equivalent required
• Strong customer service skills
• Strong organizational and technical skills
• Highly motivated team player
• Ability to work in a fast-paced environment

Responsibilities

• Maintaining the ZRS MANAGEMENT-trained greeting to all prospective residents with an introduction of services offered by the Concierge.
• Build and maintain a strong rapport with all residents.
• Assist in increasing resident retention by acting as “Social Director” for the community including the planning, implementation, and set up of all functions.
• Coordinate monthly newsletter with approval of Property Manager.
• Reservations of the VIP suite and clubroom and the stocking of all goods needed for both areas (i.e. refreshments, personal items).
• Maintain a good rapport with businesses to achieve benefits for concierge services and referrals.
• Be available to assist Leasing Consultants.
• Offer referrals, arrangements for events and other personal needs, full knowledge of government services, and to provide miscellaneous supplies to residents (i.e. stamps, office supplies, maps) that have been determined by the Property Manager.
• Arrange Theater & event ticket arrangements.
• Arrange National / local travel arrangements.
• Arrange Limousine, rental car & taxicab reservation.
• Arrange Tour arrangements.
• Refer personal shopping services.
• Provide Delivery and moving assistance.
• Order flowers/floral arrangements.
• Arrange House-sitting arrangements.
• Arrange Car portering and detailing arrangements.
• Arrange Secretarial service arrangements.
• Arrange Drug store/grocery store delivery arrangements.
• Provide Medical referrals.
• Arrange Personal grooming arrangements.
• Arrange Airline and travel arrangements.
• Arrange Health club and sports arrangement.
• Arrange Cable service arrangement.
• Arrange Restaurant reservations & party/catering arrangements.
• Arrange Cleaning service arrangements.
• Arrange Repair service arrangements (alterations, shoe repair, etc.).
• Be available to assist Leasing Consultant with service request callbacks.
• Delivery of packages, express mail, floral arrangements and so forth to residents.
• Understanding the market by visiting all competitors and reviewing monthly competitor advertising.
• Complying with Fair Housing policies in relation to all prospective residents and current residents.
• Participation in industry related functions such as monthly dinner meetings.
• Attending ZRS MANAGEMENT training seminars that are recommended by Property Manager.
• Comply with Fair Housing requirements and laws.
• Involve light travel for training and education seminars.

Benefits

• Health insurance (Medical, Dental, Vision, Disability, and Life)
• Employee Assistance Program (EAP) that cares for the mental health and wellness of team members and their family members
• Paid time off
• Floating holidays that can be used as desired (volunteering, voting, or a mental health day)
• Flexible 401K plans
• Credits for fitness programs
• Incentives for annual check-ups with a physician
• Discount programs for pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees