Concierge | Full-Time, Luxury Hospitality, Great Hyatt Benefits

Hyatt Hotels Corp.•Napa, CA

39d•Onsite

About The Position

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Join the team at Alila Napa Valley, a Forbes 4-Star luxury resort located in the heart of wine country. As part of the Hyatt family, we blend personalized hospitality with authentic local experiences. We are currently seeking a Part-Time Concierge to join our guest services team-someone who is passionate about creating memorable stays through thoughtful service and expert local knowledge. As a Concierge, you'll curate tailored recommendations and assist with everything from dining reservations and wine tours to spa appointments and transportation. You'll serve as a knowledgeable and gracious ambassador of both the resort and the Napa Valley region. Why Work With Us: Competitive salary and benefits package Paid time off from date of hire Medical, dental, and vision insurance 12 free nights at Hyatt hotels worldwide colleague rates $1,000 annual wellness/education reimbursement A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate Be part of a team committed to delivering personalized, elevated service in one of Napa Valley's most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Requirements

Prior concierge or luxury guest services experience preferred
Familiarity with Napa Valley's food, wine, and cultural scene strongly preferred
Excellent verbal and written communication skills
Strong organizational skills and ability to manage multiple guest needs at once
Positive, guest-first mindset and ability to remain calm under pressure
Flexible availability, including weekends, evenings, and holidays
Knowledge of hotel systems (Opera or similar) a plus
Ability to work independently and as part of a collaborative team
Ability to stand and walk for extended periods (up to 8 hours per shift)
Frequent bending, kneeling, reaching, and lifting up to 50 pounds
Comfortable using cleaning equipment and handling cleaning products safely

Responsibilities

Warmly greet guests and provide attentive, personalized service throughout their stay
Assist with reservations, activity planning, transportation, and special requests
Coordinate VIP services and ensure high-profile guests receive seamless experiences
Offer expert recommendations on Napa Valley wineries, restaurants, attractions, and cultural events
Respond to guest inquiries across phone, email, and in-person with efficiency and care
Partner with resort departments to deliver cohesive, elevated guest service
Maintain compliance with resort policies and ensure a welcoming, luxury