Concierge

Red Hospitality & Leisure • Key Largo, FL

2d • Onsite

About The Position

The Concierge position involves providing service at the Hotel Concierge Desk, assisting guests with area information such as dining, land and water activities, transportation, and sightseeing. Responsibilities include initiating and following up on guest requests received in person and through other communications, confirming guest requests and reservations, booking guests onto excursions, and researching and providing additional information as requested. The role also requires communicating guest resolutions with appropriate staff and departments on the property, and performing additional responsibilities and other duties as assigned by the Management Team.

Nice To Haves

• High School Diploma or its equivalent from an accredited institution
• Previous experience in customer service, concierge and/or equivalent work experience

Responsibilities

• Providing service at the Hotel Concierge Desk
• Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.
• Initiate and follow up with guests’ requests received in person and through other communications
• Confirming guest requests and reservations
• Booking guests onto excursions
• Researching and providing guests with additional information as requested by the guest
• Communicating guest resolutions with appropriate Staff/Departments on property
• Additional responsibilities as assigned by the Management Team
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed