Concierge

Carriage Inn Lake Jackson•Lake Jackson, TX

1d•Onsite

About The Position

Cardinal Bay is a mission-driven, not-for-profit senior living health care organization. The organization encourages staff and residents to REACH for the stars, focusing on values such as Respect, Excellence, Appreciation, Connection, and Honor. Their goal is to help residents grow, thrive, and contribute to community life by fostering relationships, connections, and a sense of belonging. This full-time Concierge position at Carriage Inn Lake Jackson is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guests, and employees. The role also involves maintaining a secure environment for all residents and staff within the building and community grounds. The night/weekend concierge must be professional, friendly, focused, detail-oriented, and promptly responsive to requests.

Requirements

High School diploma or GED required.
Valid Texas Driver’s License is required along with good driving record.
Excellent communication and customer service skills.
Strong problem-solving skills, good judgement, and attention to detail.
Understanding of HIPAA requirements.
Proficient in PC skills including Microsoft Office, Word, and some Excel.
Must be willing to undergo a routine background check.

Nice To Haves

Prior customer service experience, front desk and telephone experience preferred.

Responsibilities

Remains alert throughout the shift to quickly respond to emergencies or requests for assistance.
Monitors all incoming public traffic and assists with questions.
Track incoming/outgoing residents and guests.
Receives guests and others in a courteous, polite, and warm manner.
Ambassador of first impressions by maintaining cleanliness and orderliness of common areas and all other areas visible to the public.
Respond to the needs of residents, families, prospective residents, vendors, and visitors by providing immediate and courteous assistance.
Locks and unlocks doors at designated times, according to community protocol.
Answer telephone and determine nature of call and relay information or route call as appropriate.
Operate paging/telephone system as required.
May make hourly rounds inside and outside the community to ensure the safety of residents, staff, and visitors.
On request, escort residents, staff, or visitors to their vehicles and park resident’s vehicles.
Assist with maintenance orders through an electronic maintenance order system.
Address equipment malfunctions (fire, alarm, etc.) and assist with repairs as appropriate.
Monitor emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures.
Respond promptly to emergency/fire alarms and any perceived threat to community or individual safety.
Follow established procedures for contacting appropriate authorities, assisting residents and staff, etc.
Set-up or take-down for activities as requested.
Maintains a professional appearance and good personal hygiene per company policies.

Benefits

Comprehensive coverage including health, dental & vision with Cardinal Bay contributing over 50% of cost.
Life insurance is covered 100% by Cardinal Bay.
Full-time employees receive 2 weeks paid vacation for the first 4 years, then it bumps up to 3 weeks. Use it, let it roll, or cash it in!
Benefit from exclusive discounts on home, auto and pet insurance.
Perks @ Work offers discounts on electronics, personal travel, apparel, home needs, entertainment, fitness/nutrition & childcare costs!
Access our Employee Assistance Program for confidential counseling on family, work, legal, identity theft recovery, mental health, and everyday life!
$300 per FT referral.
Advancement & cross-training opportunities available at all 8 communities.
Plan for your future with our 401(k)-retirement savings plan and matching contributions.
Paid training program.