Concierge (Miami)

Waypoint Management Services • Miami, FL

9h

About The Position

We are looking exclusively for top talent who can orchestrate exceptional customer service for our residents. We have a terrific career opportunity for a Concierge to join our team of talented property professionals.
As the Concierge, you epitomize our mission to provide referral-worthy living experiences for the communities we serve. You should be passionate about providing outstanding customer service at all times.
What You Can Expect to Do in This Role:
You will be responsible for creating a warm and welcoming environment for our residents, guests, and visitors. As the first point of contact, you will handle a variety of tasks, including but not limited to: answering phone calls, responding to resident inquiries, handling package deliveries, and providing information about the building and the surrounding area. Additionally, you will have the opportunity to learn leasing-related tasks and gain experience in property management.
Position Summary:
This position requires a passion for people and a dedication to providing superior customer service within a luxury residential setting. The role is often fast-paced, requiring excellent time management and problem-solving skills. On a daily basis, you will interact with residents and guests from varied backgrounds, requiring an amicable personality.
Working as a Waypoint Concierge means ensuring the needs and requests of residents are met, providing them with a memorable 5-star, community-living experience. You’ll also have opportunities to assist with leasing-related activities and supporting leasing efforts.

Requirements

• Previous concierge, hospitality, or customer service experience; interest in leasing and property management is a plus.
• Strong interpersonal and communication skills with a proactive, problem-solving mindset.
• Comfortable with technology; willingness to learn property management software (experience with Yardi is a bonus).
• Outgoing, polished, and professional demeanor with a focus on delivering exceptional service.

Nice To Haves

• experience with Yardi is a bonus

Responsibilities

• Ability to work Saturdays
• Demonstrate superior customer service at all times with a genuine desire to serve.
• Warmly greet and direct residents and guests arriving at or departing from the property.
• Maintain an active presence at the front desk, monitor and announce visitors, and control access to the property.
• Handle concierge duties with enthusiasm, including but not limited to: Processing incoming mail and outgoing packages.
• Answering questions and making recommendations about transportation, restaurants, and local attractions.
• Possess in-depth knowledge of the local area, attractions, and services to enhance residents’ experiences.
• Maintain familiarity with all community amenities and events. Provide information about the property to prospects, when needed.
• Adhere to all front desk procedures and assist with administrative tasks as requested.
• Ensure resident and guest concerns are resolved professionally and promptly.
• Support leasing activities, such as guiding prospective residents and providing information on available units
• Follow safety procedures and maintain a safe work environment.

Benefits

• Renewal Bonus
• Competitive wage
• Employee Housing Discount Program
• 15 days PTO in the first year, increases progressively with tenure
• 2 floating days per year
• Medical/Dental/Vision benefits subsidized and provided on day one
• 401k with company match
• Employee recognition monetary reward
• Commuter Benefits
• Employee Referral Program
• Professional Development Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed