Circa - Concierge - Agent

Circa Resort & Casino•Las Vegas, NV

About The Position

Concierge act as the first point of contact between guests and the organization. Answering guest’s inquiries, directing phone calls, coordinating travel plans etc.

Requirements

Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form
Excellent customer service and people skills
Proficient in computer applications, such as Microsoft Word, Excel
Must be detail oriented
GED or equivalent
At least 1 year experience in a concierge, sales or similar position

Responsibilities

Responsible for practicing, supporting and promoting the Company Service Standards at all times
In depth knowledge of local businesses, entertainment venues and travel options
Assist guests as necessary, make suggestions for entertainment, dining and other engagements as appropriate
Manage the first and continuing impressions of our guests
Establish a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport with guests
Answer phone calls and emails from guests in a timely and respectful manner
Greet guests
Receive and redirect mail, phone calls, packages etc.
Ensure the area is clean and tidy at all times
Act as a liaison between guests and any department necessary